Antivirus issues

Norton Removal Tool

At this point of time, I would request you to Download and install Norton Antivirus tool to uninstall completely the Norton Antivirus software from your notebook.

http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039?OpenDocument

for latest norton products

http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039

Vista removal tool.

http://www.softpedia.com/progDownload/Norton-Removal-Tool-Download-26173.html

Disable Norton Antivirus software:

I would request you to follow the steps mentioned in below mentioned website:

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?docname=c00852622&cc=us&dlc=en&lc=en&jumpid=reg_R1002_USEN#N559

Online Virus scan

Please visit the following URL which will perform a free online virus scan

http://us.mcafee.com/root/mfs/default.asp

Alternatively, you can visit the following web site which will do a through scan of the system for potential virus attacks:

http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym

Ccap not responding

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&objectID=c00300170

Norton Expired

Completely satisfying customers is our top priority. We appreciate you giving us the opportunity to provide you with superior customer service.

I understand that you have purchased the notebook with Norton Anti-Virus 2005 Software with 15-month subscription to Norton Internet Security but now the notebook displays error message that the subscription expires Dec. 1, 2005.

I would like to say, the notebook is bundled with Norton Anti-Virus 2005 and it is free for 60 day live updates. To prevent the message from appearing you must first configure Norton Antivirus 2005. Configuration must be completed before Norton Antivirus 2005 can be used to scan the system. To configure Norton Antivirus double-click the Norton Antivirus 2005 desktop icon, and click OK on the Expired Subscription message to begin the configuration wizard. Product registration is optional, but the configuration must be completed.

You have a free 60 day trial period after completing the configuration process. If you do not purchase the updated subscription after the 60 day trial period, a legitimate Expired Subscription message will appear and you will be unable to receive updated virus definition files. As a result, your computer will become more vulnerable to new viruses. If you would like to continue the updates, please contact Norton Antivirus for one year subscription.

Please visit the following URL for more information regarding the same:

http://www.symantecstore.com/dr/v2/ec_dynami\c.main?sp=1&pn=7&sid=49997&CID=195834

Disabling norton firewall

1. Right click on the Norton Icon on the bottom right side of the screen (on task bar). And click on Open Norton internet security.
2. Click on Norton Internet Security Tab
3. Click on ON button of Personal Firewall
4. Click on Turn off Button.
5. Click on triangle button and select the "Permanently" option. And click on Ok.

http://service1.symantec.com/SUPPORT/nip.nsf/docid/2003071515220236

Spyware scan

You can scan your notebook using Windows Defender feature. For more information you can visit the below website:

http://www.microsoft.com/athome/security/spyware/software/support/howto/scan.mspx


Windows Defender

http://windowshelp.microsoft.com/Windows/en-US/Help/4ef8da25-133e-4947-99c1-5c7951d48a151033.mspx

Disabling Windows Defender

1. Open Windows Defender by clicking the Start button, clicking All Programs, and then clicking Windows Defender.
2. Click Tools, and then click Options.
3. Under Administrator options, clear the Use Windows Defender check box, and then click Save. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
Note: Please scroll the Scrollbar which is on the right side of the Defender window. If you do not see the Scrollbar, tap the Page down key on the keyboard, until you see the Administrator options.

Error: "LU1803: LiveUpdate failed while getting your updates" or "LiveUpdate had an internal error while getting your updates"

http://service1.symantec.com/support/sharedtech.nsf/docid/2002071909270613?OpenDocument

Noron 360 not responding


During a LiveUpdate, Norton 360 stops responding and displays an error messages that reads: 'error'.

Resolving the Norton 360 LiveUpdate error message

To resolve this issue, run an older version of LiveUpdate by performing the following:

1) Close the error message and then close Norton 360 LiveUpdate.
2) Click Start , type run in the search field and press Enter.
3) Type luall.exe in the Open dialog field and then press Enter.
4) Click Next on the LiveUpdate dialog screen.
5) Follow the onscreen instructions.

After LiveUpdate completes, Norton 360 LiveUpdate will perform as expected.

HP Notebook PCs - Norton 360 LiveUpdate Stops Responding and Displays "Error" Message

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?docname=c01298554&cc=us&dlc=en&lc=en&jumpid=reg_R1002_USEN

Uninstall Antivirus xp 2008

http://www.bleepingcomputer.com/malware-removal/remove-antivirus-xp-2008

DRM Label

From your E-mail, I understand that you have purchased the Norton Antivirus software 2008 with 15 month product subscription with the notebook and the notebook is displaying message as 28 days left.

Dan, I would like to inform that all the HP notebooks will be bundled with 60 day trail version of Norton Antivirus software. However, as you have purchased the Norton Antivirus software 2008 with 15 month product subscription along with the notebook, you will be receiving the DRM label separately or separate Norton Antivirus CD with the notebook.

If you have received any DRM label along with the notebook then, you need to activate the Norton Antivirus software 2008 using the DRM Label that ships with your notebook when choosing this option.

If you have received the a separate Norton Antivirus CD with the notebook, then at this point of time, I would request you to Download and install Norton Antivirus tool to uninstall completely the Norton Antivirus software and reinstall the full version of Norton Antivirus software 2008 using the CD.

You can download and install Norton Antivirus tool from the below website:

http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039?OpenDocument

NOTE: The URLs above will take you to non HP Web sites. HP does
not control and is not responsible for information outside
of the HP Web site.

If you have not received any DRM label separately or separate Norton Antivirus CD with the notebook, then you need to contact HP shopping support at 1 (888) 999-4747 as your HP notebook is a CTO model notebook.