Mail in repair service

Through troubleshooting it has been determined the issue may be hardware related. Your HP product needs to be repaired which requires setting up a service. Please complete the information below so we can process your request for the mail-in repair service:

=== Shipping Information ===

* Full Name:
* Organization:
* Mailing Address (No P.O. Boxes):
* Apartment/Building/Mailstop:
* City:
* State:
* Zip/Postal Code:
* Phone Number (including area code):
* Convenient business day for the notebook pickup:

=== Product Information ===

* Model Number (ex: ze4250, n5441 etc):
* Product Number (ex: C1234A):
* Serial Number (ex: US12345678):
* Purchase Date:

The Model, Product, and Serial number is located on the bottom of the notebook on a white sticker.

Also review the Service Agreement below and provide your acceptance for setting up the service.

*** Service Agreement ***

By sending your HP Pavilion Notebook to HP to be repaired, you agree to the following conditions:

It is your responsibility to backup your data. This includes hard drives, ROM chips, flash cards, etc. HP Engineers have requested that if possible both diagnostics and the recovery be run before sending the notebook PC in to service for any reason.

During the repair process "your hard drive will be re-imaged if itfails Quality Assurance testing", and in this event you will not have the opportunity to retrieve your data once the repair is complete. All BIOS passwords should be removed before shipment. In cases where HP receives units with passwords, they will be cleared, but this will delay the repair of the unit.

=== What you should send with the notebook PC ===

Include accessories ONLY if it would help the technician determine the issue with your unit. This includes PCMCIA cards, floppy, DVD, and CD-ROM drives, AC adapters, additional third-party RAM, batteries, sync cables, etc. Please do NOT include DVD movies, Software CDs, Music CDs, port replicators, mini docks, external monitors, product manuals,or carrying cases. Please make a list of any accessories you are
sending with your unit. Please also include on this note your name, phone number, and address, along with your case number and Customer Service Order (CSO) number. If any discrepancies are noted at the repair center, you will be contacted immediately.

=== Packing your PC and equipment ===

To prevent damage during shipping, please pack your unit with at least 3 inches of industry standard packing material all the way around your unit. If this is not done, you will be responsible for any damages incurred. If you are returning the unit in its original packaging please note that the packaging will not be returned to you.

If the damage or problem with your unit is deemed customer damage by the repair center, the repair warranty will be void and the repair will be completed once you have been notified of the damage and payment information has been collected.

=== FedEx instructions ===

When the FedEx driver arrives to pick up your HP Notebook do not release the notebook to the driver until provided with a tracking number. To check on the status of your order please refer to the following Web page:

http://www.hp.com/go/csostatus

The CSO number should be plainly viewable on the outside of the box. If FedEx does not provide a receipt with a tracking number, do not allow them take the notebook PC. Additionally, due to parts back orders, shipping issues, or circumstances beyond HP's control your repair may require additional time. In these situations, you will be notified.

=== Repair center locations ===

Always verify that the air-bill has the correct ship-to address on it.

Please get back to us with the above information so that we can initiate the service as soon as possible. However, if you have further questions, please reply to this message and we will be happy to help you.