From your email, I understand that the notebook displays the error message 1720 'A script req'd for this instal to complete could not run', Hp updates will not install and you need the Windows Zip file utility for your notebook.
Do not worry. I greatly appreciate that you have forwarded your concerns and have given me a chance to assist you.
the issue might be due to the corrupted files of HP software updates. To resolve the issue, I recommend you to uninstall and reinstall the drivers from Programs and features. To do that, please follow the steps given below :
== Uninstall programs:
1. Click Start and choose Control Panel.
2. Open Programs and Features.
3. Locate HP software and updates Device Driver and click Change/Remove.
4. Follow the on-screen instructions to complete the uninstallation
5. Restart the notebook if prompted.
Then, I recommend you to update HP software update from the ftp link given below :
ftp://ftp.hp.com/pub/softpaq/sp38501-39000/sp38874.exe
Installation Instructions
1. Download the SoftPaq .EXE file to a directory on your hard drive.
2. Execute the downloaded file and follow the on-screen instructions.
Then, I recommend you to update the driver for Active and support library from the softpaq provided below:
ftp://ftp.hp.com/pub/softpaq/sp37001-37500/sp37021.exe
Installation Instructions
1. Download the SoftPaq .EXE file to a directory on your hard drive.
2. Execute the downloaded file and follow the on-screen instructions.
Then, I recommend you to update the driver for EssentialSystem updates from the ftp link given below :
ftp://ftp.hp.com/pub/softpaq/sp37501-38000/sp37736.exe
Installation Instructions
1. Download the SoftPaq .EXE file to a directory on your hard drive.
2. Execute the downloaded file and follow the on-screen instructions.
Also, install the HP Update for Recovery Manager from the below URL;
ftp://ftp.hp.com/pub/softpaq/sp36501-37000/sp36812.exe
Installation Instructions
1. Download the SoftPaq .EXE file to a directory on your hard drive.
2. Execute the downloaded file and follow the on-screen instructions.
I also recommend you to perform the steps provided in the weblink provided below:
http://support.microsoft.com/kb/929991
NOTE: Clicking the link may give an error indicating it is invalid. Copy and paste the entire link in a new browser window.
NOTE: The URL above will take you to a non HP Web site. HP does not control and is not responsible for information outside of the HP Web site.
Further, I recommend you to disable the Norton Internet Security or Norton Personal Firewall from the steps provided in the weblink provided below:
http://service1.symantec.com/SUPPORT/nip.nsf/docid/2003071515220236
NOTE: Clicking the link may give an error indicating it is invalid. Copy and paste the entire link in a new browser window.
NOTE: The URL above will take you to a non HP Web site. HP does not control and is not responsible for information outside of the HP Web site.
Now, try to download the HP updates. I am sure this information should be of assistance to you.
I recommend you to download and install the WinZip 11.2.8094 from the weblink provided below:
http://www.filehippo.com/download_winzip/
NOTE: Clicking the link may give an error indicating it is invalid.
Copy and paste the entire link in a new browser window.
NOTE: The URL above will take you to a non HP Web site. HP does not control and is not responsible for information outside of the HP Web site.
If the issue persists, I can assist you in the best possible way, if you could provide more information relating to the product, as I cannot trace the notebook in our database with the details provided by you.
Please provide the following information. This information will help us accurately identify the Product, and allow us to provide a more thorough response.
System Information:
* Model Number (ex: ze4250, n5441 etc):
* Product Number (ex: C1234A):
* Serial Number (ex: US12345678):
The Model, Product, and Serial number is located on the bottom of the notebook on a white sticker.
Refer the below HP web site link where information on Locating the Product Name, Product Number or Serial Number is clearly explained :
http://h10025.www1.hp.com/ewfrf/wc/genericDocument?cc=us&docname=c00033108&lc=en&jumpid=reg_R1002_USEN
NOTE: Clicking the link may give an error indicating it is invalid. Copy and paste the entire link in a new browser window.
This should resolve the issue. Please get back to me with the results and observations and I will be glad to assist you further.
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