power jack

I understand that you are experiencing difficulties while charging the notebook. The AC adapter plug holds loose in notebook power jack. Let me assist you in this regard.

From your description, the issue is clearly with the powerjack on the notebook. The powerjack on the notebook needs replacement. You have two options to get the power jack replaced:

Option 1:

You can visit any of the third-party resellers and purchase a compatible power jack for your notebook. The third-party reseller will help you in replacing the power jack. You can also take the notebook and power jack to a local computer store. They will replace the power jack on the notebook.

http://www.compaqrepair.com/guide/Compaq_motherboard_ac_power_jacks.htm

(or)

http://www.laptopjacks.com/service.php

NOTE: The URLs above will take you to a non HP Web site. HP does not control and is not responsible for information outside of the HP Web site.

Option 2:

You can also take the notebook to a HP Authorized Support Provider. They will help you in getting the power jack replaced.

HP have a network of Authorized Support Providers for sales and repairs. HP has authorized Radio Shack, Circuit City and Best Buy as the service provider for the Pavilion notebooks. For your convenience, I am providing the information to locate the Service centers below:

Please follow the steps given below to locate the HP authorized service provider:

1. Go to the following Web site:

http://hp.infonow.net/bin/findNow?CLIENT_ID=HP_LOC_USA_SRV

This will take you to the find a US local HP authorized service provider page.

2. In the category menu select the appropriate HP product.

3. After selecting the appropriate category you will get a list of HP products in the Family box. Select the family in which your product is located.

4. After Selecting the family of the product you will get a list of products under the product list.

5. Select your product from the list under the product section and click Next.

6. Follow the instructions on the service options page.

If no stores are located, repeat the search using another zip code within your local area.

I hope this information helps you. Please reply if I can help you further. I would like to add that we value your precious time and would be here round the clock to serve you.