Microphone in Vista

Microphone in Vista

I understand that the HP Pavilion Notebook computer is having an issue while using its integrated Microphone and need assistance about the issue.

Please be assured that customer satisfaction is very important to us, and I will provide the necessary assistance in this regard.

The issue may occur if the compatible audio drivers are not installed on your notebook. At this time, please perform the troubleshooting steps mentioned below in order to resolve the issue.

*** Update BIOS ***

Please download and install the updated BIOS from the below weblink:

ftp://ftp.hp.com/pub/softpaq/sp39001-39500/sp39158.exe

Installation Instructions

1. Download the SoftPaq .EXE file to a directory on your hard drive.
2. Execute the downloaded file and follow the on-screen instructions.

Next, to isolate the issue after installing Vista on your notebook, you need to run the Microsoft Windows Updates. This windows updates will scan the notebook hardware, download and install the required drivers from Microsoft. To do this please visit the below Web site:

http://windowsupdate.microsoft.com/

NOTE: The URL(s) above will take you to a non HP Web site. HP does not control and is not responsible for information outside of the HP Web site.

* Also, download and install the Conexant High Definition Audio Driver from the link provided below:

ftp://ftp.hp.com/pub/softpaq/sp38501-39000/sp38899.exe

Installation Instructions

1. Download the SoftPaq .EXE file to a directory on your hard drive.
2. Execute the downloaded file and follow the on-screen instructions.

Additionally, refer the link provided below for resolving Microphone and Line-in Problems in Windows Vista :

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?docname=c00833331&cc=uk&lc=en&dlc=en

NOTE: Clicking the link may give an error indicating it is invalid. If this occurs, copy the portion of the address on the remaining line(s) and paste it at the end of the address showing in your browser until the complete address is displayed in the Address box.

Please get back to me with observations and results because it is important that I resolve your issue in a timely manner. I would like to add that we value your precious time and We assure you of our dedicated support, 24 hours, 365 days a year.