Collateral

We would be happy to process the request for a replacement part. However, the part is a collateral part. This implies that the replacement of entails returning the faulty one. If the faulty is returned within 15 calendar days of shipment, the replacement would be free of cost under warranty conditions [included below]. If however, the faulty is not returned within the stipulated time, applicable charges would be levied. We would therefore need your credit card details. We do not seek credit card information through email as a policy. Please DO NOT provide any credit card information via email. Such sensitive information is sought only through phone. Please provide us with the convenient date (2 dates) and time so that we can contact you for the credit card information. Additionally, provide us with the shipping details to which we can send the part to. The case number for your request is and this will be the reference number when we call you.

=== HP warranty conditions for collateral parts ===

* All returned spare parts must be in "as new condition", and returned in the original packaging.

* In cases where HP did not receive the defective part within 15 calendar days of shipment of the exchange part from you then you will be charged for the exchange part. Return instructions and pre-paid shipping label are included. No charges are assessed if the unit is returned within the required time.

* Once the exchange part has been charged, HP will not return the charged amount.

=== Additional information needed ===

NOTE: All Fields are mandatory.

Please provide the following information about when we can contact you:

* Dates and Days (2 days):

* Time to call:

* Telephone Number to call:

Note: One of our agents will call you from a secured phone line therefore, I request you to provide a phone number that accepts such calls.

For removing and replacing the <<<>>>> from your notebook, please visit the below service manual:

Page no

Shipping Information (To ship the part):

* Name:

* Organization:

* Mailing Address (No P.O. Boxes):

* Apartment/Building/Mail stop:

* City:

* State:

* Zip/Postal Code:

* Phone Number (including area code):

* Email ID:

Product Information:

* Product Model Number (ex: ze4250, n5441 etc):

* Product Number (ex: C1234A):

* Product Serial Number (ex: US12345678):

* Product Purchase Date:

The Model, Product and Serial number is located on the bottom of the PC on a white sticker.

Collateral reply to EURO when returns with shipping info

Thank you for writing back to us with the information we requested.

I have taken note of the details you provided and the time when we can contact you for the credit card information. One of our personnel would get in touch with you on the date you mentioned to seek the credit card information. Once we have all the necessary information, we would initiate the process for the <<>> to be dispatched to you. We would send you another email once the process has been initiated. This email would contain the details of the Customer Service Order [COST] number.

You will not be charged for the replacement part. Unless, you fails to send the faulty part within 15 days.

If you have further questions, please reply to this message. We will be happy to assist you further. We are available here 24 hours and 7 days a week.