Norton Removal Tool
At this point of time, I would request you to Download and install Norton Antivirus tool to uninstall completely the Norton Antivirus software from your notebook.
http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039?OpenDocument
for latest norton products
http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039
Vista removal tool.
http://www.softpedia.com/progDownload/Norton-Removal-Tool-Download-26173.html
Disable Norton Antivirus software:
I would request you to follow the steps mentioned in below mentioned website:
http://h10025.www1.hp.com/ewfrf/wc/genericDocument?docname=c00852622&cc=us&dlc=en&lc=en&jumpid=reg_R1002_USEN#N559
Online Virus scan
Please visit the following URL which will perform a free online virus scan
http://us.mcafee.com/root/mfs/default.asp
Alternatively, you can visit the following web site which will do a through scan of the system for potential virus attacks:
http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym
Ccap not responding
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&objectID=c00300170
Norton Expired
Completely satisfying customers is our top priority. We appreciate you giving us the opportunity to provide you with superior customer service.
I understand that you have purchased the notebook with Norton Anti-Virus 2005 Software with 15-month subscription to Norton Internet Security but now the notebook displays error message that the subscription expires Dec. 1, 2005.
I would like to say, the notebook is bundled with Norton Anti-Virus 2005 and it is free for 60 day live updates. To prevent the message from appearing you must first configure Norton Antivirus 2005. Configuration must be completed before Norton Antivirus 2005 can be used to scan the system. To configure Norton Antivirus double-click the Norton Antivirus 2005 desktop icon, and click OK on the Expired Subscription message to begin the configuration wizard. Product registration is optional, but the configuration must be completed.
You have a free 60 day trial period after completing the configuration process. If you do not purchase the updated subscription after the 60 day trial period, a legitimate Expired Subscription message will appear and you will be unable to receive updated virus definition files. As a result, your computer will become more vulnerable to new viruses. If you would like to continue the updates, please contact Norton Antivirus for one year subscription.
Please visit the following URL for more information regarding the same:
http://www.symantecstore.com/dr/v2/ec_dynami\c.main?sp=1&pn=7&sid=49997&CID=195834
Disabling norton firewall
1. Right click on the Norton Icon on the bottom right side of the screen (on task bar). And click on Open Norton internet security.
2. Click on Norton Internet Security Tab
3. Click on ON button of Personal Firewall
4. Click on Turn off Button.
5. Click on triangle button and select the "Permanently" option. And click on Ok.
http://service1.symantec.com/SUPPORT/nip.nsf/docid/2003071515220236
Spyware scan
You can scan your notebook using Windows Defender feature. For more information you can visit the below website:
http://www.microsoft.com/athome/security/spyware/software/support/howto/scan.mspx
Windows Defender
http://windowshelp.microsoft.com/Windows/en-US/Help/4ef8da25-133e-4947-99c1-5c7951d48a151033.mspx
Disabling Windows Defender
1. Open Windows Defender by clicking the Start button, clicking All Programs, and then clicking Windows Defender.
2. Click Tools, and then click Options.
3. Under Administrator options, clear the Use Windows Defender check box, and then click Save. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
Note: Please scroll the Scrollbar which is on the right side of the Defender window. If you do not see the Scrollbar, tap the Page down key on the keyboard, until you see the Administrator options.
Error: "LU1803: LiveUpdate failed while getting your updates" or "LiveUpdate had an internal error while getting your updates"
http://service1.symantec.com/support/sharedtech.nsf/docid/2002071909270613?OpenDocument
Noron 360 not responding
During a LiveUpdate, Norton 360 stops responding and displays an error messages that reads: 'error'.
Resolving the Norton 360 LiveUpdate error message
To resolve this issue, run an older version of LiveUpdate by performing the following:
1) Close the error message and then close Norton 360 LiveUpdate.
2) Click Start , type run in the search field and press Enter.
3) Type luall.exe in the Open dialog field and then press Enter.
4) Click Next on the LiveUpdate dialog screen.
5) Follow the onscreen instructions.
After LiveUpdate completes, Norton 360 LiveUpdate will perform as expected.
HP Notebook PCs - Norton 360 LiveUpdate Stops Responding and Displays "Error" Message
http://h10025.www1.hp.com/ewfrf/wc/genericDocument?docname=c01298554&cc=us&dlc=en&lc=en&jumpid=reg_R1002_USEN
Uninstall Antivirus xp 2008
http://www.bleepingcomputer.com/malware-removal/remove-antivirus-xp-2008
DRM Label
From your E-mail, I understand that you have purchased the Norton Antivirus software 2008 with 15 month product subscription with the notebook and the notebook is displaying message as 28 days left.
Dan, I would like to inform that all the HP notebooks will be bundled with 60 day trail version of Norton Antivirus software. However, as you have purchased the Norton Antivirus software 2008 with 15 month product subscription along with the notebook, you will be receiving the DRM label separately or separate Norton Antivirus CD with the notebook.
If you have received any DRM label along with the notebook then, you need to activate the Norton Antivirus software 2008 using the DRM Label that ships with your notebook when choosing this option.
If you have received the a separate Norton Antivirus CD with the notebook, then at this point of time, I would request you to Download and install Norton Antivirus tool to uninstall completely the Norton Antivirus software and reinstall the full version of Norton Antivirus software 2008 using the CD.
You can download and install Norton Antivirus tool from the below website:
http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039?OpenDocument
NOTE: The URLs above will take you to non HP Web sites. HP does
not control and is not responsible for information outside
of the HP Web site.
If you have not received any DRM label separately or separate Norton Antivirus CD with the notebook, then you need to contact HP shopping support at 1 (888) 999-4747 as your HP notebook is a CTO model notebook.
Friday, December 11, 2009
Bluetooth
How to set up bluetooth connections in winxp
http://h20000.www2.hp.com/bc/docs/support/SupportManual/c00776067/c00776067.pdf?jumpid=reg_R1002_USEN
Blue tooth head set activation
I would like to inform you that, you can activate headset profile by following the steps:
1. Click Start, Click Control Panel
2. Double-click on Bluetooth configuration
3. Select Local Services tab, please check whether Headset startup is in Automatic startup or not.
If the Headset Startup is not in Automatic Startup, double-click on Headset, Under General tab, select Startup Automatically, click Apply and OK.
Regarding the device manager, this may appear in Sound, video and game controllers. Once the headset is detected, please follow the steps:
you need to configure Windows to use it as your audio output and voice input device.
1. Click Start, Go to Control Panel - Sounds and Audio Devices, and in the Audio tab select the Bluetooth Audio item for both the Sound playback and Sound Recording section.
2. In the Voice tab, select the Bluetooth Audio item for both the Voice playback and Voice recording sections
Clicking on the "Test hardware" button does not seem to recognize the existence of the microphone on the headset; however, the computer does redirect the sound output to the headset.
Now, the audio should come from the headset.
For more information, please go through the following web site:
http://www.windowsdevcenter.com/pub/a/windows/2005/07/05/bluetooth.html?page=4
NOTE: The URL(s) above will take you to a non HP Web site. HP does
not control and is not responsible for information outside
of the HP Web site.
HP Notebook PCs - Understanding the Bluetooth Wireless Protocol in Windows Vista
http://h10025.www1.hp.com/ewfrf/wc/genericDocument?docname=c01060335&cc=us&dlc=en&lc=en&jumpid=reg_R1002_USEN
Please go through the content and bookmark them for use of addressing its related customer problems.
1) Bluetooth - Bluetooth Overview
http://h10025.www1.hp.com/ewfrf/wc/genericDocument?cc=us&docname=c00222918
2) Bluetooth configuration manual :
http://h10032.www1.hp.com/ctg/Manual/c00186949.pdf
3) HP Notebook PCs - How to Determine if your Notebook has Bluetooth Hardware Installed
http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00304315
4) Unable to Connect to a Bluetooth Device
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&objectID=c00583172&jumpid=reg_R1002_USEN
5) HP Notebook PCs - Bluetooth Does Not Function After Using Windows Update
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&objectID=c00300140
6) HP Notebook PCs - Managing the Status of the Wireless or Bluetooth Network Adapter
http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00310049
7) HP Pavilion and Compaq Presario Notebook PCs - Using Bluetooth Wireless Personal Area Network Connections
http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00045315
8) Bluetooth Printing - How to Print Using HP Image Zone from an IPAQ
http://h10025.www1.hp.com/ewfrf/wc/genericDocument?cc=us&docname=c00220782
9) Bluetooth - How to Use a Bluetooth Mouse or Keyboard with a Bluetooth Enabled Notebook PC
http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00215252
10) Bluetooth - How to Transfer Files between a Notebook and an HP IPAQ Pocket PC via Bluetooth (BT).
http://h10025.www1.hp.com/ewfrf/wc/genericDocument?cc=us&docname=c00227569
11) Bluetooth Printing - How to Print from a Bluetooth Notebook to a Bluetooth Enabled Printer Using Bluetooth Software
http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00221850
12) HP Notebook PCs - Unable to Share Wireless Internet Connection Over Bluetooth Network
http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00310166
13) Bluetooth - How to Use a Bluetooth Mouse or Keyboard with a Bluetooth Enabled Notebook PC
http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00215252
14) HP Notebook PCs - Understanding the Bluetooth Wireless Protocol in Windows Vista
http://h10025.www1.hp.com/ewfrf/wc/genericDocument?docname=c01060335&cc=us&dlc=en&lc=en&jumpid=reg_R1002_USEN
15) HP Notebook PCs - Using Bluetooth with Vista
http://h10025.www1.hp.com/ewfrf/wc/genericDocument?docname=c01065493&cc=us&dlc=en&lc=en&jumpid=reg_R1002_USEN
16) HP Notebook PCs - Unable to Share Wireless Internet Connection over Bluetooth
http://h10025.www1.hp.com/ewfrf/wc/genericDocument?docname=c00810639&cc=us&dlc=en&lc=en&jumpid=reg_R1002_USEN
17) HP Notebook PCs - Issues with Bluetooth When Upgrading to Windows Vista
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00915262&cc=us&lc=en&dlc=en&product=3185028&dlc=en&lang=en
18) HP Notebook PCs - Understanding the Bluetooth Wireless Protocol in Windows Vista
http://h10025.www1.hp.com/ewfrf/wc/genericDocument?docname=c01060335&cc=us&dlc=en&lc=en&jumpid=reg_R1002_USEN
19) HP Notebook PCs - Disabling Selective Suspend in the Bluetooth Driver May Cause Decreased Battery Time in Windows Vista
http://h10025.www1.hp.com/ewfrf/wc/genericDocument?docname=c00897555&cc=us&dlc=en&lc=en&jumpid=reg_R1002_USEN
20) HP Notebook PCs - Bluetooth Serial Port Service is Lost When Notebook is Docked
http://h10025.www1.hp.com/ewfrf/wc/genericDocument?docname=c00292863&cc=us&dlc=en&lc=en&jumpid=reg_R1002_USEN
21) HP Notebook PCs - Bluetooth Software License Error Appears After Installing Windows XP SP2
http://h10025.www1.hp.com/ewfrf/wc/genericDocument?docname=c00223203&cc=us&dlc=en&lc=en&jumpid=reg_R1002_USEN
22) HP Notebook PCs - Steps for Removing and Replacing the Bluetooth Module in Notebooks Running Windows XP
http://h10025.www1.hp.com/ewfrf/wc/genericDocument?docname=c00273326&cc=us&dlc=en&lc=en&jumpid=reg_R1002_USEN
23) HP Notebook PCs - Configuring the Bluetooth Network using the Initial Configuration Wizard
http://h10025.www1.hp.com/ewfrf/wc/genericDocument?docname=c00688165&cc=us&dlc=en&lc=en&jumpid=reg_R1002_USEN
24) HP Notebook PCs - Using Bluetooth Wireless Personal Area Network Connections in Windows XP
http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&dlc=en&docname=c00045315
25) HP Notebook PCs - Removing the HP Bluetooth Software and Installing the Microsoft Bluetooth Stack - c00711848 - HP Business
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&objectID=c00711848&jumpid=reg_R1002_USEN
Disabling Selective Suspend in the Bluetooth Driver May Cause Decreased Battery Time in Windows Vista
An issue with Microsoft Windows Vista Bluetooth implementation could cause Bluetooth malfunction and/or system instability (hang/blue screen). In order to resolve the issue the Bluetooth "Selective Suspend" option in the driver was disabled. The disabling of selective suspend may cause a loss of up to 30 min of battery life.
Follow the steps below to download patches and re-enable Selective Suspend to improve battery life.
Download and Install Windows Updates
To resolve this issue, download and install QFE 929577 from Windows Update and then re-enable selective suspend in the Bluetooth driver to improve battery life.
Perform the following steps to find and install updated software and hardware drivers for your PC with Windows Vista:
Create a system restore point to back up your system before starting. If you do not know how to create a system restore point, see Related links
http://h10025.www1.hp.com/ewfrf/wc/genericDocument?docname=c00897555&cc=us&dlc=en&lc=en&jumpid=reg_R1002_USEN
for more information.
If you are not already connected to the Internet, connect now.
1. Click Start , and type Windows Update in the Search field. Select Windows Update as soon as it becomes available.
2. In the Windows Update page, click Check for updates in the left pane.
3. When the required update appears, select it and click on Install updates button. Some updates may require you to restart your computer.
Re-enable Selective Suspend
1.Click Start , type Device Manager in the search field and press Enter .
2. Select Device Manager .
3. Click the + sign next to Bluetooth Radios.
4. Double click HP Integrated Bluetooth module.
5. On the Power Management tab, click the box next to Allow the computer to turn off this device to save power .
6. Click OK.
7. Close Device Manager.
Note " If Bluetooth is not in use, turning it off through Wireless Assistant will also avoid the battery life loss (even if the QFE has not been installed).
Bluetooth Serial Port Service is Lost When Notebook is Docked
Description
If a serial port connection is established over the Bluetooth serial port profile, the connection and the Bluetooth serial port service may be lost when the notebook is connected to the docking station or port replicator.
Use the following steps to re-establish the Bluetooth serial port service:
1. 'Select Bluetooth from the My Bluetooth Neighborhood menu.
2. Select Advanced Configuration from the Bluetooth tab.
3. Select the Local Services tab.
4. Select the Add serial service button.
5. A new Select OK on the Bluetooth properties window that opens for the new serial port service.
6. Select OK on the Bluetooth configuration window to complete installation of the new serial port service.
http://h20000.www2.hp.com/bc/docs/support/SupportManual/c00776067/c00776067.pdf?jumpid=reg_R1002_USEN
Blue tooth head set activation
I would like to inform you that, you can activate headset profile by following the steps:
1. Click Start, Click Control Panel
2. Double-click on Bluetooth configuration
3. Select Local Services tab, please check whether Headset startup is in Automatic startup or not.
If the Headset Startup is not in Automatic Startup, double-click on Headset, Under General tab, select Startup Automatically, click Apply and OK.
Regarding the device manager, this may appear in Sound, video and game controllers. Once the headset is detected, please follow the steps:
you need to configure Windows to use it as your audio output and voice input device.
1. Click Start, Go to Control Panel - Sounds and Audio Devices, and in the Audio tab select the Bluetooth Audio item for both the Sound playback and Sound Recording section.
2. In the Voice tab, select the Bluetooth Audio item for both the Voice playback and Voice recording sections
Clicking on the "Test hardware" button does not seem to recognize the existence of the microphone on the headset; however, the computer does redirect the sound output to the headset.
Now, the audio should come from the headset.
For more information, please go through the following web site:
http://www.windowsdevcenter.com/pub/a/windows/2005/07/05/bluetooth.html?page=4
NOTE: The URL(s) above will take you to a non HP Web site. HP does
not control and is not responsible for information outside
of the HP Web site.
HP Notebook PCs - Understanding the Bluetooth Wireless Protocol in Windows Vista
http://h10025.www1.hp.com/ewfrf/wc/genericDocument?docname=c01060335&cc=us&dlc=en&lc=en&jumpid=reg_R1002_USEN
Please go through the content and bookmark them for use of addressing its related customer problems.
1) Bluetooth - Bluetooth Overview
http://h10025.www1.hp.com/ewfrf/wc/genericDocument?cc=us&docname=c00222918
2) Bluetooth configuration manual :
http://h10032.www1.hp.com/ctg/Manual/c00186949.pdf
3) HP Notebook PCs - How to Determine if your Notebook has Bluetooth Hardware Installed
http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00304315
4) Unable to Connect to a Bluetooth Device
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&objectID=c00583172&jumpid=reg_R1002_USEN
5) HP Notebook PCs - Bluetooth Does Not Function After Using Windows Update
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&objectID=c00300140
6) HP Notebook PCs - Managing the Status of the Wireless or Bluetooth Network Adapter
http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00310049
7) HP Pavilion and Compaq Presario Notebook PCs - Using Bluetooth Wireless Personal Area Network Connections
http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00045315
8) Bluetooth Printing - How to Print Using HP Image Zone from an IPAQ
http://h10025.www1.hp.com/ewfrf/wc/genericDocument?cc=us&docname=c00220782
9) Bluetooth - How to Use a Bluetooth Mouse or Keyboard with a Bluetooth Enabled Notebook PC
http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00215252
10) Bluetooth - How to Transfer Files between a Notebook and an HP IPAQ Pocket PC via Bluetooth (BT).
http://h10025.www1.hp.com/ewfrf/wc/genericDocument?cc=us&docname=c00227569
11) Bluetooth Printing - How to Print from a Bluetooth Notebook to a Bluetooth Enabled Printer Using Bluetooth Software
http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00221850
12) HP Notebook PCs - Unable to Share Wireless Internet Connection Over Bluetooth Network
http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00310166
13) Bluetooth - How to Use a Bluetooth Mouse or Keyboard with a Bluetooth Enabled Notebook PC
http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00215252
14) HP Notebook PCs - Understanding the Bluetooth Wireless Protocol in Windows Vista
http://h10025.www1.hp.com/ewfrf/wc/genericDocument?docname=c01060335&cc=us&dlc=en&lc=en&jumpid=reg_R1002_USEN
15) HP Notebook PCs - Using Bluetooth with Vista
http://h10025.www1.hp.com/ewfrf/wc/genericDocument?docname=c01065493&cc=us&dlc=en&lc=en&jumpid=reg_R1002_USEN
16) HP Notebook PCs - Unable to Share Wireless Internet Connection over Bluetooth
http://h10025.www1.hp.com/ewfrf/wc/genericDocument?docname=c00810639&cc=us&dlc=en&lc=en&jumpid=reg_R1002_USEN
17) HP Notebook PCs - Issues with Bluetooth When Upgrading to Windows Vista
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00915262&cc=us&lc=en&dlc=en&product=3185028&dlc=en&lang=en
18) HP Notebook PCs - Understanding the Bluetooth Wireless Protocol in Windows Vista
http://h10025.www1.hp.com/ewfrf/wc/genericDocument?docname=c01060335&cc=us&dlc=en&lc=en&jumpid=reg_R1002_USEN
19) HP Notebook PCs - Disabling Selective Suspend in the Bluetooth Driver May Cause Decreased Battery Time in Windows Vista
http://h10025.www1.hp.com/ewfrf/wc/genericDocument?docname=c00897555&cc=us&dlc=en&lc=en&jumpid=reg_R1002_USEN
20) HP Notebook PCs - Bluetooth Serial Port Service is Lost When Notebook is Docked
http://h10025.www1.hp.com/ewfrf/wc/genericDocument?docname=c00292863&cc=us&dlc=en&lc=en&jumpid=reg_R1002_USEN
21) HP Notebook PCs - Bluetooth Software License Error Appears After Installing Windows XP SP2
http://h10025.www1.hp.com/ewfrf/wc/genericDocument?docname=c00223203&cc=us&dlc=en&lc=en&jumpid=reg_R1002_USEN
22) HP Notebook PCs - Steps for Removing and Replacing the Bluetooth Module in Notebooks Running Windows XP
http://h10025.www1.hp.com/ewfrf/wc/genericDocument?docname=c00273326&cc=us&dlc=en&lc=en&jumpid=reg_R1002_USEN
23) HP Notebook PCs - Configuring the Bluetooth Network using the Initial Configuration Wizard
http://h10025.www1.hp.com/ewfrf/wc/genericDocument?docname=c00688165&cc=us&dlc=en&lc=en&jumpid=reg_R1002_USEN
24) HP Notebook PCs - Using Bluetooth Wireless Personal Area Network Connections in Windows XP
http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&dlc=en&docname=c00045315
25) HP Notebook PCs - Removing the HP Bluetooth Software and Installing the Microsoft Bluetooth Stack - c00711848 - HP Business
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&objectID=c00711848&jumpid=reg_R1002_USEN
Disabling Selective Suspend in the Bluetooth Driver May Cause Decreased Battery Time in Windows Vista
An issue with Microsoft Windows Vista Bluetooth implementation could cause Bluetooth malfunction and/or system instability (hang/blue screen). In order to resolve the issue the Bluetooth "Selective Suspend" option in the driver was disabled. The disabling of selective suspend may cause a loss of up to 30 min of battery life.
Follow the steps below to download patches and re-enable Selective Suspend to improve battery life.
Download and Install Windows Updates
To resolve this issue, download and install QFE 929577 from Windows Update and then re-enable selective suspend in the Bluetooth driver to improve battery life.
Perform the following steps to find and install updated software and hardware drivers for your PC with Windows Vista:
Create a system restore point to back up your system before starting. If you do not know how to create a system restore point, see Related links
http://h10025.www1.hp.com/ewfrf/wc/genericDocument?docname=c00897555&cc=us&dlc=en&lc=en&jumpid=reg_R1002_USEN
for more information.
If you are not already connected to the Internet, connect now.
1. Click Start , and type Windows Update in the Search field. Select Windows Update as soon as it becomes available.
2. In the Windows Update page, click Check for updates in the left pane.
3. When the required update appears, select it and click on Install updates button. Some updates may require you to restart your computer.
Re-enable Selective Suspend
1.Click Start , type Device Manager in the search field and press Enter .
2. Select Device Manager .
3. Click the + sign next to Bluetooth Radios.
4. Double click HP Integrated Bluetooth module.
5. On the Power Management tab, click the box next to Allow the computer to turn off this device to save power .
6. Click OK.
7. Close Device Manager.
Note " If Bluetooth is not in use, turning it off through Wireless Assistant will also avoid the battery life loss (even if the QFE has not been installed).
Bluetooth Serial Port Service is Lost When Notebook is Docked
Description
If a serial port connection is established over the Bluetooth serial port profile, the connection and the Bluetooth serial port service may be lost when the notebook is connected to the docking station or port replicator.
Use the following steps to re-establish the Bluetooth serial port service:
1. 'Select Bluetooth from the My Bluetooth Neighborhood menu.
2. Select Advanced Configuration from the Bluetooth tab.
3. Select the Local Services tab.
4. Select the Add serial service button.
5. A new Select OK on the Bluetooth properties window that opens for the new serial port service.
6. Select OK on the Bluetooth configuration window to complete installation of the new serial port service.
Notebook Utilities
Beep sounds.
http://www.computerhope.com/beep.htm
How to determine IP address
http://www.whatismyip.com/
Windows Memory Diagnostic
http://oca.microsoft.com/en/windiag.asp
http://windowshelp.microsoft.com/Windows/en-US/Help/4edd5f80-def2-4d32-965c-116d49fb98721033.mspx
Palmtops and PDAs info website:
http://www.jr.com/Templates/Guides/HANDHELD+AND+PDA.tem?JRSource=nsa&nsa=1#10
Dll files website:
http://www.processlibrary.com/
Unknow devices.
http://www.zhangduo.com/udi.html
Install Windows XP on SATA without a Floppy (F6)
http://news.softpedia.com/news/Install-Windows-XP-On-SATA-Without-a-Floppy-F6-47807.shtml
Copying files from flash drive to hard drive
http://www.wellesley.edu/Computing/Flashdrive/#pc
Battery info website
http://www.onlybatteries.com/
LCD PANNELS FOR LESS PROCESS
http://www.lcds4less.com/hp-laptop-lcd-screens
Chill Mats
http://catalog.belkin.com/IWCatProductPage.process?Product_Id=355998
system tips
http://www.pctipsbox.com/
KB articles
http://kbalertz.com/Default.aspx
Location of IP address
http://www.ip2location.com/demo.aspx
How to fix missing file associations
http://www.winhelponline.com/articles/105/1/
Firewall concepts
http://www.firewall.cx/
Audio streaming softwares
I would like to inform that the notebook has a microphone port. Using this port we can record audio and play at later time. However, it is not possible to record and play simultaneously using this port. You may use the audacity program for recording the audio and play it later.. Please download it from the following link:
http://www.filehippo.com/download_audacity/
If you wish to have that option you may need to purchase a seperate Expresscard Sound Card which supports this feature. You may purchase it from the following link:
http://us.creative.com/products/product.asp?category=1&subcategory=208&product=16642
Fax software in windows xp
http://www.efax.com/en/efax/twa/page/download
Slip streaming
http://www.howtohaven.com/system/createwindowssetupdisk.shtml
Notebook accesories
http://www.laptopparts.com/hp_laptop_parts/pavilion/default.asp
Belkin PureAV HDMI Audio Video 8' Cable
Part number: PP142AA
http://www.shopping.hp.com/product/computer/categories/tv_accessories/1/accessories/PP142AA%2523ABA
VHS TO CD CONVERTOR
http://www.latestbuy.com.au/convert-vhs-to-cd-dvd.html
Hinges
zv6000
15.4" display hinges
http://www.notebookparts.com/products/description.php?II=10632
15.0" display hinges
http://www.notebookparts.com/products/description.php?II=18395
Virtual machine software
http://www.intowindows.com/install-run-xp-inside-vista-virtual-machine/
http://www.computerhope.com/beep.htm
How to determine IP address
http://www.whatismyip.com/
Windows Memory Diagnostic
http://oca.microsoft.com/en/windiag.asp
http://windowshelp.microsoft.com/Windows/en-US/Help/4edd5f80-def2-4d32-965c-116d49fb98721033.mspx
Palmtops and PDAs info website:
http://www.jr.com/Templates/Guides/HANDHELD+AND+PDA.tem?JRSource=nsa&nsa=1#10
Dll files website:
http://www.processlibrary.com/
Unknow devices.
http://www.zhangduo.com/udi.html
Install Windows XP on SATA without a Floppy (F6)
http://news.softpedia.com/news/Install-Windows-XP-On-SATA-Without-a-Floppy-F6-47807.shtml
Copying files from flash drive to hard drive
http://www.wellesley.edu/Computing/Flashdrive/#pc
Battery info website
http://www.onlybatteries.com/
LCD PANNELS FOR LESS PROCESS
http://www.lcds4less.com/hp-laptop-lcd-screens
Chill Mats
http://catalog.belkin.com/IWCatProductPage.process?Product_Id=355998
system tips
http://www.pctipsbox.com/
KB articles
http://kbalertz.com/Default.aspx
Location of IP address
http://www.ip2location.com/demo.aspx
How to fix missing file associations
http://www.winhelponline.com/articles/105/1/
Firewall concepts
http://www.firewall.cx/
Audio streaming softwares
I would like to inform that the notebook has a microphone port. Using this port we can record audio and play at later time. However, it is not possible to record and play simultaneously using this port. You may use the audacity program for recording the audio and play it later.. Please download it from the following link:
http://www.filehippo.com/download_audacity/
If you wish to have that option you may need to purchase a seperate Expresscard Sound Card which supports this feature. You may purchase it from the following link:
http://us.creative.com/products/product.asp?category=1&subcategory=208&product=16642
Fax software in windows xp
http://www.efax.com/en/efax/twa/page/download
Slip streaming
http://www.howtohaven.com/system/createwindowssetupdisk.shtml
Notebook accesories
http://www.laptopparts.com/hp_laptop_parts/pavilion/default.asp
Belkin PureAV HDMI Audio Video 8' Cable
Part number: PP142AA
http://www.shopping.hp.com/product/computer/categories/tv_accessories/1/accessories/PP142AA%2523ABA
VHS TO CD CONVERTOR
http://www.latestbuy.com.au/convert-vhs-to-cd-dvd.html
Hinges
zv6000
15.4" display hinges
http://www.notebookparts.com/products/description.php?II=10632
15.0" display hinges
http://www.notebookparts.com/products/description.php?II=18395
Virtual machine software
http://www.intowindows.com/install-run-xp-inside-vista-virtual-machine/
Cam Corder
Connecting Cam corder to Notebook in Vista
http://www.education.uiowa.edu/resources/tech_guides/winMovie_V.pdf
Connecting Cam corder to Notebook in Windows XP
http://www.microsoft.com/windowsxp/using/moviemaker/getstarted/cameratopc.mspx
http://www.education.uiowa.edu/resources/tech_guides/winMovie_V.pdf
Connecting Cam corder to Notebook in Windows XP
http://www.microsoft.com/windowsxp/using/moviemaker/getstarted/cameratopc.mspx
Infra Red port
I would like to inform you that your notebook comes with Consumer infrared port i.e. it is a Infrared lens and works only with the Remote Control. This Infrared Lens is not a Infrared port that can be used to transfere data between devices. Therefore you will not be able to use your mobile phone or any other Infrared device(which is used for data transfer) with the Infrared on the notebook.
Remote control
http://h10025.www1.hp.com/ewfrf/wc/genericDocument?docname=bph07914&cc=us&dlc=en&lc=en&jumpid=reg_R1002_USEN
Remote control PDF website:
http://h10032.www1.hp.com/ctg/Manual/c00836197.pdf
HP media center Remote control
http://h10025.www1.hp.com/ewfrf/wc/genericDocument?docname=c00844678&cc=us&dlc=en&lc=en&jumpid=reg_R1002_USEN
HDX Notebooks remote control issue.
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&objectID=c01273158&jumpid=reg_R1002_USEN
Remote control vista
http://h10025.www1.hp.com/ewfrf/wc/genericDocument?docname=c00793553&cc=us&dlc=en&lc=en&jumpid=reg_R1002_USEN
Connection between Desktop Computer and a Laptop Via Infrared Connection
http://www.web-articles.info/e/a/title/Connection-between-Desktop-Computer-and-a-Laptop-Via-Infrared-Connection/
Enable an infrared connection in Vista
http://windowshelp.microsoft.com/Windows/en-US/Help/53768bdd-bc1d-4bf5-973d-8a1206b88cf31033.mspx
Send or receive a file using an infrared connection
http://windowshelp.microsoft.com/Windows/en-US/Help/e22989d0-ec84-44ff-bc4c-7b8c3d15dba11033.mspx#EZE
Remote control
http://h10025.www1.hp.com/ewfrf/wc/genericDocument?docname=bph07914&cc=us&dlc=en&lc=en&jumpid=reg_R1002_USEN
Remote control PDF website:
http://h10032.www1.hp.com/ctg/Manual/c00836197.pdf
HP media center Remote control
http://h10025.www1.hp.com/ewfrf/wc/genericDocument?docname=c00844678&cc=us&dlc=en&lc=en&jumpid=reg_R1002_USEN
HDX Notebooks remote control issue.
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&objectID=c01273158&jumpid=reg_R1002_USEN
Remote control vista
http://h10025.www1.hp.com/ewfrf/wc/genericDocument?docname=c00793553&cc=us&dlc=en&lc=en&jumpid=reg_R1002_USEN
Connection between Desktop Computer and a Laptop Via Infrared Connection
http://www.web-articles.info/e/a/title/Connection-between-Desktop-Computer-and-a-Laptop-Via-Infrared-Connection/
Enable an infrared connection in Vista
http://windowshelp.microsoft.com/Windows/en-US/Help/53768bdd-bc1d-4bf5-973d-8a1206b88cf31033.mspx
Send or receive a file using an infrared connection
http://windowshelp.microsoft.com/Windows/en-US/Help/e22989d0-ec84-44ff-bc4c-7b8c3d15dba11033.mspx#EZE
Hard copy manuals stopped from HP
From your E-mail, I understand that, you would like to have user manual for your HP Notebook.
First, I would like to inform that HP does not ship a hard copy of user and service manuals with the notebook. Instead, a soft copy of service manual is added to Help and Support page. For Help and Support page, please click Start, HP Help and Support option.
Additionally, if you are unable to find this copy in the above mentioned location, then you can refer the following URL:
For your convenience, you may also check the below service manual which will help you in removing and replacing the :
NOTE: The link starts from "http" and ends with "pdf". Clicking on the link may not open the web page. Copy the link and Paste it in the Internet Explorer address bar and Press Enter.
You can find the instructions under "Removing and Replacement" category on the service manual link on page number .
First, I would like to inform that HP does not ship a hard copy of user and service manuals with the notebook. Instead, a soft copy of service manual is added to Help and Support page. For Help and Support page, please click Start, HP Help and Support option.
Additionally, if you are unable to find this copy in the above mentioned location, then you can refer the following URL:
For your convenience, you may also check the below service manual which will help you in removing and replacing the :
NOTE: The link starts from "http" and ends with "pdf". Clicking on the link may not open the web page. Copy the link and Paste it in the Internet Explorer address bar and Press Enter.
You can find the instructions under "Removing and Replacement" category on the service manual link on page number .
Windows 2003 server support
HP supports Windows XP / Vista for the Pavilion series home computers and cannot provide driver support for any other operating system. We realize that Windows 2003 Enterprise Server is very stable and has many advantages over other OS options; however, it is not supported in the home-consumer market. Extensive testing and evaluation has been done on our business computer systems, which are designed to run Windows2003 Enterprise Server.
Linux article
Linux is not tested on HP Pavilion Notebooks. Therefore, HP does not recommend that customers install Linux on their Pavilion notebooks; however, we understand that some customers may wish to change operating systems for their personal needs. HP does not support Linux on any models of HP Pavilion PCs at this time. Therefore, the drivers are not available. Information about Linux can be located at the following Web site:
http://h10018.www1.hp.com/wwsolutions/linux/index.html
HP pre-installed the latest version of the Microsoft Windows operating System (XP and Vista) on your Pavilion PC. The Warranty on your Pavilion system does not apply to software not provided by HP and does not apply to defects or errors in hardware resulting from software not provided by HP with that system. Please review your PC documentation to identify the supported operating system.
http://h10018.www1.hp.com/wwsolutions/linux/index.html
HP pre-installed the latest version of the Microsoft Windows operating System (XP and Vista) on your Pavilion PC. The Warranty on your Pavilion system does not apply to software not provided by HP and does not apply to defects or errors in hardware resulting from software not provided by HP with that system. Please review your PC documentation to identify the supported operating system.
Sunday, December 6, 2009
Hard Drive Space
From your Email, I understand that your Notebook Hard Disk space is decreasing and wish to know the reason.
The Hard drive is consuming more space in Windows Vista. The reason for this issue is System Restore in the notebook.
Scott, in Windows Vista nearly 15% of hard drive space will be set aside for System Restore. System Restore will backup System Settings, files automatically in the computer. Volume Shadow Copy option in Windows Vista will backup files at several dates so that you can access the file at different dates. This will occupy some space from the Hard Disk.
I am sure that the above information helps. If you need any further assistance or clarifications, please feel free to reply to this mail. We would be delighted to assist you.
The Hard drive is consuming more space in Windows Vista. The reason for this issue is System Restore in the notebook.
Scott, in Windows Vista nearly 15% of hard drive space will be set aside for System Restore. System Restore will backup System Settings, files automatically in the computer. Volume Shadow Copy option in Windows Vista will backup files at several dates so that you can access the file at different dates. This will occupy some space from the Hard Disk.
I am sure that the above information helps. If you need any further assistance or clarifications, please feel free to reply to this mail. We would be delighted to assist you.
Connecting External Monitor
We can further isolate the issue by connecting an external monitor to the notebook. If the display is fine with the external monitor, this clearly indicates that the issue is related to the LCD screen. Otherwise, it is due to the some other internal hardware.
You may follow these steps to connect the notebook to an external monitor.
1. Turn Off Computer.
2. Connect the monitor cable from the monitor to the monitor port on
the rear of the computer.
3. Connect the monitor to a power source and turn it on.
4. Press the Power button to turn on the computer.
* Switching the display to the external monitor
Press FN + F4 to toggle the display between the Notebook display and External monitor.
You may follow these steps to connect the notebook to an external monitor.
1. Turn Off Computer.
2. Connect the monitor cable from the monitor to the monitor port on
the rear of the computer.
3. Connect the monitor to a power source and turn it on.
4. Press the Power button to turn on the computer.
* Switching the display to the external monitor
Press FN + F4 to toggle the display between the Notebook display and External monitor.
sleep mode vista problems
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00845808&lc=en&cc=us&dlc=en&product=3397702&os=2093&rule=29865&lang=en
http://www.microsoft.com/downloads/details.aspx?familyid=A583E590-1204-4F94-8EE1-063071797427&displaylang=en
http://www.microsoft.com/downloads/details.aspx?familyid=A583E590-1204-4F94-8EE1-063071797427&displaylang=en
Power Drain
The problem you are experiencing could be due to Static Charges present in the notebook. To explain this, I would like to inform you that due to regular use of the notebook, some static charges tend to stay in the computer, and sometimes results in not allowing the computer to start. To solve this, kindly perform the following steps:
1. Shut the computer down.
2. Disconnect the AC adapter and remove the battery.
3. Press the power button down for about 30-60 seconds.
4. Reconnect the AC adapter and the battery.
5. Restart the computer.
Try restarting the computer only with the AC power, without the battery & vice-versa.
1. Shut the computer down.
2. Disconnect the AC adapter and remove the battery.
3. Press the power button down for about 30-60 seconds.
4. Reconnect the AC adapter and the battery.
5. Restart the computer.
Try restarting the computer only with the AC power, without the battery & vice-versa.
Collateral
We would be happy to process the request for a replacement part. However, the part is a collateral part. This implies that the replacement of entails returning the faulty one. If the faulty is returned within 15 calendar days of shipment, the replacement would be free of cost under warranty conditions [included below]. If however, the faulty is not returned within the stipulated time, applicable charges would be levied. We would therefore need your credit card details. We do not seek credit card information through email as a policy. Please DO NOT provide any credit card information via email. Such sensitive information is sought only through phone. Please provide us with the convenient date (2 dates) and time so that we can contact you for the credit card information. Additionally, provide us with the shipping details to which we can send the part to. The case number for your request is and this will be the reference number when we call you.
=== HP warranty conditions for collateral parts ===
* All returned spare parts must be in "as new condition", and returned in the original packaging.
* In cases where HP did not receive the defective part within 15 calendar days of shipment of the exchange part from you then you will be charged for the exchange part. Return instructions and pre-paid shipping label are included. No charges are assessed if the unit is returned within the required time.
* Once the exchange part has been charged, HP will not return the charged amount.
=== Additional information needed ===
NOTE: All Fields are mandatory.
Please provide the following information about when we can contact you:
* Dates and Days (2 days):
* Time to call:
* Telephone Number to call:
Note: One of our agents will call you from a secured phone line therefore, I request you to provide a phone number that accepts such calls.
For removing and replacing the <<<>>>> from your notebook, please visit the below service manual:
Page no
Shipping Information (To ship the part):
* Name:
* Organization:
* Mailing Address (No P.O. Boxes):
* Apartment/Building/Mail stop:
* City:
* State:
* Zip/Postal Code:
* Phone Number (including area code):
* Email ID:
Product Information:
* Product Model Number (ex: ze4250, n5441 etc):
* Product Number (ex: C1234A):
* Product Serial Number (ex: US12345678):
* Product Purchase Date:
The Model, Product and Serial number is located on the bottom of the PC on a white sticker.
Collateral reply to EURO when returns with shipping info
Thank you for writing back to us with the information we requested.
I have taken note of the details you provided and the time when we can contact you for the credit card information. One of our personnel would get in touch with you on the date you mentioned to seek the credit card information. Once we have all the necessary information, we would initiate the process for the <<>> to be dispatched to you. We would send you another email once the process has been initiated. This email would contain the details of the Customer Service Order [COST] number.
You will not be charged for the replacement part. Unless, you fails to send the faulty part within 15 days.
If you have further questions, please reply to this message. We will be happy to assist you further. We are available here 24 hours and 7 days a week.
=== HP warranty conditions for collateral parts ===
* All returned spare parts must be in "as new condition", and returned in the original packaging.
* In cases where HP did not receive the defective part within 15 calendar days of shipment of the exchange part from you then you will be charged for the exchange part. Return instructions and pre-paid shipping label are included. No charges are assessed if the unit is returned within the required time.
* Once the exchange part has been charged, HP will not return the charged amount.
=== Additional information needed ===
NOTE: All Fields are mandatory.
Please provide the following information about when we can contact you:
* Dates and Days (2 days):
* Time to call:
* Telephone Number to call:
Note: One of our agents will call you from a secured phone line therefore, I request you to provide a phone number that accepts such calls.
For removing and replacing the <<<>>>> from your notebook, please visit the below service manual:
Page no
Shipping Information (To ship the part):
* Name:
* Organization:
* Mailing Address (No P.O. Boxes):
* Apartment/Building/Mail stop:
* City:
* State:
* Zip/Postal Code:
* Phone Number (including area code):
* Email ID:
Product Information:
* Product Model Number (ex: ze4250, n5441 etc):
* Product Number (ex: C1234A):
* Product Serial Number (ex: US12345678):
* Product Purchase Date:
The Model, Product and Serial number is located on the bottom of the PC on a white sticker.
Collateral reply to EURO when returns with shipping info
Thank you for writing back to us with the information we requested.
I have taken note of the details you provided and the time when we can contact you for the credit card information. One of our personnel would get in touch with you on the date you mentioned to seek the credit card information. Once we have all the necessary information, we would initiate the process for the <<>> to be dispatched to you. We would send you another email once the process has been initiated. This email would contain the details of the Customer Service Order [COST] number.
You will not be charged for the replacement part. Unless, you fails to send the faulty part within 15 days.
If you have further questions, please reply to this message. We will be happy to assist you further. We are available here 24 hours and 7 days a week.
POP
However, to update your warranty status of your HP Product, please e-mail and Fax your proof of purchase/receipt.
E-mail: hp.pop@mail.support.hp.com
Fax: 1-800-563-4860
NOTE: Hard Copy of the Receipt must be attached.
Along with the e-mail, please include the following:
* Name of the owner:
* Phone Number:
* Physical Address:
* E-mail Address (Optional):
* HP Product Name:
* HP Product Number:
* HP Product Serial Number:
* Case and CSO Number (if applicable):
They will update your registration information within 24 - 48 hours from the time the e-mail is received and then process the order for parts/service.
NOTE: If you have e-mailed your proof of purchase, you will receive a notification once the update occurs.You will only be notified if there is a problem with the warranty.
We know your time is valuable and assure you for a prompt resolution to your inquiry. Please get back to me with the requested information because it is important that I resolve your issue in a timely manner.
E-mail: hp.pop@mail.support.hp.com
Fax: 1-800-563-4860
NOTE: Hard Copy of the Receipt must be attached.
Along with the e-mail, please include the following:
* Name of the owner:
* Phone Number:
* Physical Address:
* E-mail Address (Optional):
* HP Product Name:
* HP Product Number:
* HP Product Serial Number:
* Case and CSO Number (if applicable):
They will update your registration information within 24 - 48 hours from the time the e-mail is received and then process the order for parts/service.
NOTE: If you have e-mailed your proof of purchase, you will receive a notification once the update occurs.You will only be notified if there is a problem with the warranty.
We know your time is valuable and assure you for a prompt resolution to your inquiry. Please get back to me with the requested information because it is important that I resolve your issue in a timely manner.
Code 10 and Code 39
Code 10
From your Email, I understand that you are receiving code 10 error and unable to use the optical drive installed on your notebook.
Let me assist you in this regard.
In order to resolve this issue, I would request you to follow the steps given below:
1. Open Notepad and copy the text below the two lines.
***********Copy BELOW this line into notepad*******
REGEDIT4[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}]"UpperFilters"=-"LowerFilters"=-
***********Copy ABOVE this line into notepad*******
2.Save it to your desktop as "NoFilters.reg" without " "
3.Open the file, confirm you wish to integrate this file into your registry and restart your computer.
This should resolve the issue. If you need further assistance, please reply to this message and we will be happy to assist you further.
CODE 10
aFrom your Email, I understand that your Notebook CD/DVD drive is not working and I also see that displaying "Code 10".
I greatly appreciate that you have forwarded us your concerns and that you have given us an opportunity to assist you in this issue.
This issue could be due to the corrupt or missing of device drivers. I recommend you delete Upper and Lower filters. I recommend you perform the following steps to backup the registry and then delete UpperFilter and LowerFilter registry keys and again replacing the existing device driver drivers:
=== Backing Up Registry and Registry Key ===
CAUTION: The registry contains critical information and a
registry backup is essential. An incorrect registry
entry may cause serious system problems or prevent the
computer from starting. You will not be warned of any
incorrect registry entries. If the registry is not
backed up, the only way to recover the system is to
reinstall the operating system. Do not double-click the
Backup.reg file on the desktop unless you intend to undo
the changes you are making to the registry.
1. Click Start, type Regedit in the Search box and click OK.
2. Click "File" in the menu.
3. Click "Export" from the drop-down menu.
4. Click the down arrow beside "Save In" and select Local Disk(C:).
5. Type Backup.reg in the File Name field.
6. Click Save.
=== Deleting UpperFilter and LowerFilter Registry Keys ===
1. Click Start, type regedit in Search box and click OK.
2. Click the plus (+) sign beside HKEY_LOCAL_MACHINE.
3. Click the plus (+) sign beside System.
4. Click the plus (+) sign beside Current Control Set.
5. Click the plus (+) sign beside Control.
6. Click the plus (+) sign beside Class.
7. Locate the {4d36e965-e325-11ce-bfc1-08002be10318} key and click it.
8. On the File menu, click Export.
9. In the File name box, type savedkey and click Save. It is better
to save the "savedkey" to the desktop.
10. Click the REG_MULTI_SZ data type UpperFilters (found in right
window pane) and then click Delete on the Edit menu.
11. When you are prompted to confirm the deletion, click Yes.
NOTE: If this data type is missing, continue to the next
method.
12. Click the REG_MULTI_SZ data type LowerFilters (found in right
window pane) and click Delete on the Edit menu.
13. When you are prompted to confirm the deletion, click Yes.
14. Quit the Registry Editor and restart the computer.
=== Replace Existing Driver ===
1. Click Start and click Control Panel.
2. Double-click Device Manager.
3. Click the drive with the question mark next to it.
4. On the Action menu, click Uninstall.
5. When you are prompted to confirm the removal, click OK.
6. Repeat steps 4 and 5 for other drives with question marks.
7. On the Action menu, click Scan for hardware changes.
The CD/DVD drive should appear in My Computers and function normally.
*** Uninstall CD/DVD drivers from Device Manager:
1. Click Start, Control Panel, Device Manager.
2. This opens Device Manager.
3. Click "+" beside CD/DVD Device Category.
4. Right-click the listed CD/DVD/RW and select Uninstall.
5. Restart the system.
Windows will redetect the device on restart and reinstalls the drivers automatically.
I am sure that the above information helps. If you need any further assistance or clarifications, please feel free to reply to this mail. We would be delighted to assist you.
Code 39
From your Email, I understand that you are unable to load the Device manager and receiving "Error Code 39" message.
I greatly appreciate that you have forwarded us your concerns and that you have given us an opportunity to assist you in this issue.
this issue could be with many causes. In order to resolve this issue I request you to perform the below steps :
*Reset The BIOS:
================
To restore BIOS defaults in your notebook, follow these steps:
1. Turn on the computer.
2. At the HP Logo Press the F10 key.
3. When the BIOS boots up, press F9 to set up defaults.
4. Make sure the 'Yes' is highlighted and hit enter.
5. Press F10 to save the changes.
6. Make sure the 'Yes' is highlighted and hit enter.
7. The computer should then shut down and reboot.
The BIOS of the computer will be set to default.
Secondly, I recommend you delete Upper and Lower filters. I recommend you perform the following steps to backup the registry and then delete UpperFilter and LowerFilter registry keys and again replacing the existing device driver drivers:
=== Backing Up Registry and Registry Key ===
CAUTION: The registry contains critical information and a
registry backup is essential. An incorrect registry
entry may cause serious system problems or prevent the
computer from starting. You will not be warned of any
incorrect registry entries. If the registry is not
backed up, the only way to recover the system is to
reinstall the operating system. Do not double-click the
Backup.reg file on the desktop unless you intend to undo
the changes you are making to the registry.
1. Click Start, type Regedit in the Search box and click OK.
2. Click "File" in the menu.
3. Click "Export" from the drop-down menu.
4. Click the down arrow beside "Save In" and select Local Disk(C:).
5. Type Backup.reg in the File Name field.
6. Click Save.
=== Deleting UpperFilter and LowerFilter Registry Keys ===
1. Click Start, type regedit in Search box and click OK.
2. Click the plus (+) sign beside HKEY_LOCAL_MACHINE.
3. Click the plus (+) sign beside System.
4. Click the plus (+) sign beside Current Control Set.
5. Click the plus (+) sign beside Control.
6. Click the plus (+) sign beside Class.
7. Locate the {4d36e965-e325-11ce-bfc1-08002be10318} key and click it.
8. On the File menu, click Export.
9. In the File name box, type savedkey and click Save. It is better
to save the "savedkey" to the desktop.
10. Click the REG_MULTI_SZ data type UpperFilters (found in right
window pane) and then click Delete on the Edit menu.
11. When you are prompted to confirm the deletion, click Yes.
NOTE: If this data type is missing, continue to the next
method.
12. Click the REG_MULTI_SZ data type LowerFilters (found in right
window pane) and click Delete on the Edit menu.
13. When you are prompted to confirm the deletion, click Yes.
14. Quit the Registry Editor and restart the computer.
=== Replace Existing Driver ===
1. Click Start and click Control Panel.
2. Double-click Device Manager.
3. Click the drive with the question mark next to it.
4. On the Action menu, click Uninstall.
5. When you are prompted to confirm the removal, click OK.
6. Repeat steps 4 and 5 for other drives with question marks.
7. On the Action menu, click Scan for hardware changes.
This will install the required drivers.
NOTE: If Windows Vista cannot locate the driver for your device,
Windows Vista may not support the device. To see the list
of supported devices, see the most recent Windows
Hardware Compatibility List (HCL) at the following
Microsoft Web site:
http://www.microsoft.com/hcl/default.asp
The URL above will take you to a non HP Web site. HP
does not control and is not responsible for information
outside of the HP Web site.
The CD/DVD drive should appear in My Computers and function normally.
Solution 3:
===========
Reinstalling the CD-RW drivers:
================================
1. Click Start and select Control Panel.
2. Double-click the system icon. If the System icon is not found
directly under Control Panel, click the Performance and Maintenance
icon and then click the System icon.
3. The System properties Window opens. You can open the System
Properties window directly by pressing the Windows key and
Pause/Break key simultaneously.
4. Click the Hardware tab and then click the Device Manager button.
5. Click the plus (+) sign next to DVD/CD-ROM drives or Double-click
DVD/CD-ROM drives.
6. Right-click the driver listed under this Category and select
Uninstall. In the Confirm Device Removal dialog box, click OK.
7. Repeat step 6 until all entries under the device category are
deleted.
8. Restart the computer.
Windows will automatically detect and install the drivers for the device
on restart.
NOTE: Proceed to the next solution only, if the solution provided in
the prior step does not work.
Solution 4:
===========
Downloading and Installing xp_cd_dvd_fix.htm
=============================================
If the problem persists, I recommend you that download and install
XP_CD-DVD-Fix.exe from the URL given below:
http://www.dougknox.com/xp/scripts_desc/xp_cd_dvd_fix.htm
We assure you of our best services always, We are committed to providing you and all of our customers with the highest standards of service in the industry.We assure you of our best services always, If you need any further assistance or clarifications, please feel free to reply to this mail. I would be delighted to assist you. In closing, let me add that we appreciate your business and support.
Have a Great Day!
From your Email, I understand that you are receiving code 10 error and unable to use the optical drive installed on your notebook.
Let me assist you in this regard.
In order to resolve this issue, I would request you to follow the steps given below:
1. Open Notepad and copy the text below the two lines.
***********Copy BELOW this line into notepad*******
REGEDIT4[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}]"UpperFilters"=-"LowerFilters"=-
***********Copy ABOVE this line into notepad*******
2.Save it to your desktop as "NoFilters.reg" without " "
3.Open the file, confirm you wish to integrate this file into your registry and restart your computer.
This should resolve the issue. If you need further assistance, please reply to this message and we will be happy to assist you further.
CODE 10
aFrom your Email, I understand that your Notebook CD/DVD drive is not working and I also see that displaying "Code 10".
I greatly appreciate that you have forwarded us your concerns and that you have given us an opportunity to assist you in this issue.
This issue could be due to the corrupt or missing of device drivers. I recommend you delete Upper and Lower filters. I recommend you perform the following steps to backup the registry and then delete UpperFilter and LowerFilter registry keys and again replacing the existing device driver drivers:
=== Backing Up Registry and Registry Key ===
CAUTION: The registry contains critical information and a
registry backup is essential. An incorrect registry
entry may cause serious system problems or prevent the
computer from starting. You will not be warned of any
incorrect registry entries. If the registry is not
backed up, the only way to recover the system is to
reinstall the operating system. Do not double-click the
Backup.reg file on the desktop unless you intend to undo
the changes you are making to the registry.
1. Click Start, type Regedit in the Search box and click OK.
2. Click "File" in the menu.
3. Click "Export" from the drop-down menu.
4. Click the down arrow beside "Save In" and select Local Disk(C:).
5. Type Backup.reg in the File Name field.
6. Click Save.
=== Deleting UpperFilter and LowerFilter Registry Keys ===
1. Click Start, type regedit in Search box and click OK.
2. Click the plus (+) sign beside HKEY_LOCAL_MACHINE.
3. Click the plus (+) sign beside System.
4. Click the plus (+) sign beside Current Control Set.
5. Click the plus (+) sign beside Control.
6. Click the plus (+) sign beside Class.
7. Locate the {4d36e965-e325-11ce-bfc1-08002be10318} key and click it.
8. On the File menu, click Export.
9. In the File name box, type savedkey and click Save. It is better
to save the "savedkey" to the desktop.
10. Click the REG_MULTI_SZ data type UpperFilters (found in right
window pane) and then click Delete on the Edit menu.
11. When you are prompted to confirm the deletion, click Yes.
NOTE: If this data type is missing, continue to the next
method.
12. Click the REG_MULTI_SZ data type LowerFilters (found in right
window pane) and click Delete on the Edit menu.
13. When you are prompted to confirm the deletion, click Yes.
14. Quit the Registry Editor and restart the computer.
=== Replace Existing Driver ===
1. Click Start and click Control Panel.
2. Double-click Device Manager.
3. Click the drive with the question mark next to it.
4. On the Action menu, click Uninstall.
5. When you are prompted to confirm the removal, click OK.
6. Repeat steps 4 and 5 for other drives with question marks.
7. On the Action menu, click Scan for hardware changes.
The CD/DVD drive should appear in My Computers and function normally.
*** Uninstall CD/DVD drivers from Device Manager:
1. Click Start, Control Panel, Device Manager.
2. This opens Device Manager.
3. Click "+" beside CD/DVD Device Category.
4. Right-click the listed CD/DVD/RW and select Uninstall.
5. Restart the system.
Windows will redetect the device on restart and reinstalls the drivers automatically.
I am sure that the above information helps. If you need any further assistance or clarifications, please feel free to reply to this mail. We would be delighted to assist you.
Code 39
From your Email, I understand that you are unable to load the Device manager and receiving "Error Code 39" message.
I greatly appreciate that you have forwarded us your concerns and that you have given us an opportunity to assist you in this issue.
this issue could be with many causes. In order to resolve this issue I request you to perform the below steps :
*Reset The BIOS:
================
To restore BIOS defaults in your notebook, follow these steps:
1. Turn on the computer.
2. At the HP Logo Press the F10 key.
3. When the BIOS boots up, press F9 to set up defaults.
4. Make sure the 'Yes' is highlighted and hit enter.
5. Press F10 to save the changes.
6. Make sure the 'Yes' is highlighted and hit enter.
7. The computer should then shut down and reboot.
The BIOS of the computer will be set to default.
Secondly, I recommend you delete Upper and Lower filters. I recommend you perform the following steps to backup the registry and then delete UpperFilter and LowerFilter registry keys and again replacing the existing device driver drivers:
=== Backing Up Registry and Registry Key ===
CAUTION: The registry contains critical information and a
registry backup is essential. An incorrect registry
entry may cause serious system problems or prevent the
computer from starting. You will not be warned of any
incorrect registry entries. If the registry is not
backed up, the only way to recover the system is to
reinstall the operating system. Do not double-click the
Backup.reg file on the desktop unless you intend to undo
the changes you are making to the registry.
1. Click Start, type Regedit in the Search box and click OK.
2. Click "File" in the menu.
3. Click "Export" from the drop-down menu.
4. Click the down arrow beside "Save In" and select Local Disk(C:).
5. Type Backup.reg in the File Name field.
6. Click Save.
=== Deleting UpperFilter and LowerFilter Registry Keys ===
1. Click Start, type regedit in Search box and click OK.
2. Click the plus (+) sign beside HKEY_LOCAL_MACHINE.
3. Click the plus (+) sign beside System.
4. Click the plus (+) sign beside Current Control Set.
5. Click the plus (+) sign beside Control.
6. Click the plus (+) sign beside Class.
7. Locate the {4d36e965-e325-11ce-bfc1-08002be10318} key and click it.
8. On the File menu, click Export.
9. In the File name box, type savedkey and click Save. It is better
to save the "savedkey" to the desktop.
10. Click the REG_MULTI_SZ data type UpperFilters (found in right
window pane) and then click Delete on the Edit menu.
11. When you are prompted to confirm the deletion, click Yes.
NOTE: If this data type is missing, continue to the next
method.
12. Click the REG_MULTI_SZ data type LowerFilters (found in right
window pane) and click Delete on the Edit menu.
13. When you are prompted to confirm the deletion, click Yes.
14. Quit the Registry Editor and restart the computer.
=== Replace Existing Driver ===
1. Click Start and click Control Panel.
2. Double-click Device Manager.
3. Click the drive with the question mark next to it.
4. On the Action menu, click Uninstall.
5. When you are prompted to confirm the removal, click OK.
6. Repeat steps 4 and 5 for other drives with question marks.
7. On the Action menu, click Scan for hardware changes.
This will install the required drivers.
NOTE: If Windows Vista cannot locate the driver for your device,
Windows Vista may not support the device. To see the list
of supported devices, see the most recent Windows
Hardware Compatibility List (HCL) at the following
Microsoft Web site:
http://www.microsoft.com/hcl/default.asp
The URL above will take you to a non HP Web site. HP
does not control and is not responsible for information
outside of the HP Web site.
The CD/DVD drive should appear in My Computers and function normally.
Solution 3:
===========
Reinstalling the CD-RW drivers:
================================
1. Click Start and select Control Panel.
2. Double-click the system icon. If the System icon is not found
directly under Control Panel, click the Performance and Maintenance
icon and then click the System icon.
3. The System properties Window opens. You can open the System
Properties window directly by pressing the Windows key and
Pause/Break key simultaneously.
4. Click the Hardware tab and then click the Device Manager button.
5. Click the plus (+) sign next to DVD/CD-ROM drives or Double-click
DVD/CD-ROM drives.
6. Right-click the driver listed under this Category and select
Uninstall. In the Confirm Device Removal dialog box, click OK.
7. Repeat step 6 until all entries under the device category are
deleted.
8. Restart the computer.
Windows will automatically detect and install the drivers for the device
on restart.
NOTE: Proceed to the next solution only, if the solution provided in
the prior step does not work.
Solution 4:
===========
Downloading and Installing xp_cd_dvd_fix.htm
=============================================
If the problem persists, I recommend you that download and install
XP_CD-DVD-Fix.exe from the URL given below:
http://www.dougknox.com/xp/scripts_desc/xp_cd_dvd_fix.htm
We assure you of our best services always, We are committed to providing you and all of our customers with the highest standards of service in the industry.We assure you of our best services always, If you need any further assistance or clarifications, please feel free to reply to this mail. I would be delighted to assist you. In closing, let me add that we appreciate your business and support.
Have a Great Day!
You Cam
you can also use the Youcam software with the webcam. you can download the Youcam software from the below link:
ftp://ftp.hp.com/pub/softpaq/sp37501-38000/sp37849.exe
** Installation Instructions:
1. Download the Soft .EXE file to a directory on your hard drive.
2. Execute the downloaded file and follow the on-screen instructions.
For more information about Youcam software, please visit the weblinks given below:
*** YouCam Quick Setup
http://h10025.www1.hp.com/ewfrf/wc/genericDocument?docname=c01415015&cc=us&lc=en&dlc=en
*** Testing a Webcam in Vista with YouCam
http://h10025.www1.hp.com/ewfrf/wc/genericDocument?docname=c01414839&cc=us&lc=en&dlc=en
NOTE: Clicking the above link(s) may give an error indicating it is invalid.
Copy and paste the entire link in a new browser window.
ftp://ftp.hp.com/pub/softpaq/sp37501-38000/sp37849.exe
** Installation Instructions:
1. Download the Soft .EXE file to a directory on your hard drive.
2. Execute the downloaded file and follow the on-screen instructions.
For more information about Youcam software, please visit the weblinks given below:
*** YouCam Quick Setup
http://h10025.www1.hp.com/ewfrf/wc/genericDocument?docname=c01415015&cc=us&lc=en&dlc=en
*** Testing a Webcam in Vista with YouCam
http://h10025.www1.hp.com/ewfrf/wc/genericDocument?docname=c01414839&cc=us&lc=en&dlc=en
NOTE: Clicking the above link(s) may give an error indicating it is invalid.
Copy and paste the entire link in a new browser window.
Clean Boot in XP
Performing A Clean Boot In Windows XP:
Clean boot is the process of disabling and removing some programs and drivers from the Windows startup process. This is done to identify and troubleshoot issues occurring with Windows XP.
NOTE: Following these steps may result in loss of some functionality temporarily. Restoring the settings may return the original error message or problem.
To perform a clean boot in Windows XP, follow these steps:
1. Log in as an Administrator or a member of the Administrators group.
2. Click Start, select Run, and type MSConfig.exe in the command line.
3. Click OK.
4. Select the General tab and click Selective Startup.
5. Deselect all the checkboxes except Use Original Boot.ini.
NOTE: You can re-enable any program by selecting the checkbox for that program.
6. Click OK and restart the computer.
Now, try using the system.
If the error message still appears or if the system continues behaving abnormally, perform the following steps:
1. Click Start, select Run, and type MSConfig.exe in the command line.
2. On the General tab, select the Process SYSTEM.INI File checkbox.
3. Click OK and restart the computer. If the problem continues, the issue is with an entry in the System.ini file.
4. If the problem does not occur again, select the Process WIN.INI File, Load Startup Items, and Load System Services (if appropriate)checkboxes until the issue occurs again.
5. If the issue reappears for any of the selected entries, you have to edit the particular file.
For example, if the problem reappears after selecting the Win.ini file,click the Win.ini tab in System Configuration Utility.
CAUTION: You should not use the System Configuration Utility to modify the boot.ini file as it would make the computer unusable.
Restoring Computer From Clean Boot:
To restore the computer from clean boot, follow these steps:
1. Click Start, select Run, and type MSConfig in the command line.
2. Click OK and select the General tab from the System Configuration Utility.
3. Select Normal Startup - load all device drivers and services.
4. Click OK and restart the computer when you are prompted.
This should restore all the programs.
Clean boot is the process of disabling and removing some programs and drivers from the Windows startup process. This is done to identify and troubleshoot issues occurring with Windows XP.
NOTE: Following these steps may result in loss of some functionality temporarily. Restoring the settings may return the original error message or problem.
To perform a clean boot in Windows XP, follow these steps:
1. Log in as an Administrator or a member of the Administrators group.
2. Click Start, select Run, and type MSConfig.exe in the command line.
3. Click OK.
4. Select the General tab and click Selective Startup.
5. Deselect all the checkboxes except Use Original Boot.ini.
NOTE: You can re-enable any program by selecting the checkbox for that program.
6. Click OK and restart the computer.
Now, try using the system.
If the error message still appears or if the system continues behaving abnormally, perform the following steps:
1. Click Start, select Run, and type MSConfig.exe in the command line.
2. On the General tab, select the Process SYSTEM.INI File checkbox.
3. Click OK and restart the computer. If the problem continues, the issue is with an entry in the System.ini file.
4. If the problem does not occur again, select the Process WIN.INI File, Load Startup Items, and Load System Services (if appropriate)checkboxes until the issue occurs again.
5. If the issue reappears for any of the selected entries, you have to edit the particular file.
For example, if the problem reappears after selecting the Win.ini file,click the Win.ini tab in System Configuration Utility.
CAUTION: You should not use the System Configuration Utility to modify the boot.ini file as it would make the computer unusable.
Restoring Computer From Clean Boot:
To restore the computer from clean boot, follow these steps:
1. Click Start, select Run, and type MSConfig in the command line.
2. Click OK and select the General tab from the System Configuration Utility.
3. Select Normal Startup - load all device drivers and services.
4. Click OK and restart the computer when you are prompted.
This should restore all the programs.
Add Remove Programs
XP
To uninstall a program using the Add/Remove Program utility, perform the following steps:
1. Click Start, and then Control Panel.
2. Double-click the Add or Remove Programs icon. The Add/Remove programs window will open.
3. Select the program you want to remove from the list by clicking it,and then click Change/Remove.
4. Follow the onscreen instructions to uninstall the software.
5. Restart the computer, if prompted.
Vista
Removing unnecessary software programs prevents them from starting and gives the hard drive more space. Do the following to remove unwanted programs:
1. Click Start , and then Control Panel.
2. Under Programs, click Uninstall a program.
3. Examine the items that appear inside the Uninstall or change a program window closely. The items listed are programs currently installed on the computer.
4. Select the items in the list that you do not want, and click the Uninstall/Change button.
NOTE: Do not remove items in the list that you are unsure about. For a list of common software programs and descriptions to help you decide if an item should be removed or not, visit the following HP Web Site:
http://h10025.www1.hp.com/ewfrf/wc/genericDocument?docname=c00813419&cc=us&dlc=en&lc=en&jumpid=reg_R1002_USEN
NOTE: Clicking the link may give an error indicating it is invalid. If this occurs, copy the portion of the address on the remaining line(s) and paste it at the end of the address showing in your browser until the complete address is displayed in the Address box.
5. After all items have been removed, close all open windows restart the computer.
To uninstall a program using the Add/Remove Program utility, perform the following steps:
1. Click Start, and then Control Panel.
2. Double-click the Add or Remove Programs icon. The Add/Remove programs window will open.
3. Select the program you want to remove from the list by clicking it,and then click Change/Remove.
4. Follow the onscreen instructions to uninstall the software.
5. Restart the computer, if prompted.
Vista
Removing unnecessary software programs prevents them from starting and gives the hard drive more space. Do the following to remove unwanted programs:
1. Click Start , and then Control Panel.
2. Under Programs, click Uninstall a program.
3. Examine the items that appear inside the Uninstall or change a program window closely. The items listed are programs currently installed on the computer.
4. Select the items in the list that you do not want, and click the Uninstall/Change button.
NOTE: Do not remove items in the list that you are unsure about. For a list of common software programs and descriptions to help you decide if an item should be removed or not, visit the following HP Web Site:
http://h10025.www1.hp.com/ewfrf/wc/genericDocument?docname=c00813419&cc=us&dlc=en&lc=en&jumpid=reg_R1002_USEN
NOTE: Clicking the link may give an error indicating it is invalid. If this occurs, copy the portion of the address on the remaining line(s) and paste it at the end of the address showing in your browser until the complete address is displayed in the Address box.
5. After all items have been removed, close all open windows restart the computer.
Autoplay Enable
Windows comes with an AutoPlay option that automatically plays CDs when they are inserted in the CD-ROM drive. The CD should also be designed to support this AutoPlay feature. To enable this feature, follow these steps:
1. Click My Computer
2. Right-click CD-ROM
3. Click Properties
4. Click Autoplay tab
5. In the actions section "Check "select an action to perform"
6. And deselect option "Take No Action"
7. Click Apply.
This will enable the Autoplay in Windows XP.
If the problem is not resolved, you can enable the Autoplay from Registry. To do so, follow these steps:
1. Click Start
2. Click Run
3. Type "Regedit" (without quotes)
4. Open: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\CDRom
5. Change to value of 'Autorun', or create a new DWORD value if it doesn't exist: (0=disable, 1=enable)
6. Restart the Computer.
If the system is still unable to Autoplay the CD's in the CD drive then I suggest you download and install "Autoplay.exe" file from either of the following URLs:
http://download.microsoft.com/download/2/8/c/28c4ace3-f5ed-4e14-bc64-3d563b807dfb/Autoplay.exe
If the Autoplay tab is not available, then follow these steps to enable "Shell Hardware detection" service:
1. Click Start, click Run, type services.msc in the Open box, and then click OK.
2. In the list of services, double-click "Shell hardware detection" service.
3. In the Startup type list, click Automatic.
4. Click Apply, and then click OK.
1. Click My Computer
2. Right-click CD-ROM
3. Click Properties
4. Click Autoplay tab
5. In the actions section "Check "select an action to perform"
6. And deselect option "Take No Action"
7. Click Apply.
This will enable the Autoplay in Windows XP.
If the problem is not resolved, you can enable the Autoplay from Registry. To do so, follow these steps:
1. Click Start
2. Click Run
3. Type "Regedit" (without quotes)
4. Open: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\CDRom
5. Change to value of 'Autorun', or create a new DWORD value if it doesn't exist: (0=disable, 1=enable)
6. Restart the Computer.
If the system is still unable to Autoplay the CD's in the CD drive then I suggest you download and install "Autoplay.exe" file from either of the following URLs:
http://download.microsoft.com/download/2/8/c/28c4ace3-f5ed-4e14-bc64-3d563b807dfb/Autoplay.exe
If the Autoplay tab is not available, then follow these steps to enable "Shell Hardware detection" service:
1. Click Start, click Run, type services.msc in the Open box, and then click OK.
2. In the list of services, double-click "Shell hardware detection" service.
3. In the Startup type list, click Automatic.
4. Click Apply, and then click OK.
Compactibility mode in vista
To run the CD in Compatibility mode, you may follow the steps listed below:
1. Open Windows Explorer.
2. Location the application executable.
3. Right click the executable and click the Properties option.
4. Select the Compatibility tab.
5. Select the Run This Program in Compatibility Mode option.
6. From the drop-down list, choose the operating system you ran before upgrading to Vista.
7. If necessary, select the option to run the program as an administration.
8. Click OK.
1. Open Windows Explorer.
2. Location the application executable.
3. Right click the executable and click the Properties option.
4. Select the Compatibility tab.
5. Select the Run This Program in Compatibility Mode option.
6. From the drop-down list, choose the operating system you ran before upgrading to Vista.
7. If necessary, select the option to run the program as an administration.
8. Click OK.
Kill Disk Utility
From your Email, I understand that your system is hanging while loading windows. Even in safe mode also hanging.
The issue on your computer can occur due the corrupt files that are existing on the hard drive. As you have performed the recovey also to reload windows XP. I recomand you reinstall the preinstalled software by performing a complete recovery. This process will erase all the existing data on the hard drive and will reinstalled the preinstalled softwares.
Before performing the Recovery, use Kill disk utility. This will make sure that the data on the hard drive is erased. Please make sure that you have the Recovery discs with you. With out the Recovery disks, you will not be able to reinstall the software after using Kill Disk utility.
Kill disk
=======
Please visit the following Web Site and click on "Download Bootable ISO Image of Active@ KillDisk to burn CD". Insert the a blank CD in the drive(This can be performed on any other computer).
http://www.killdisk.com/downloadfree.htm
After you create the killdisk bootable CD, using the CD you can format the hard drive.
Now, proceed with the recovery process using the Recovery CDs and let us know about the status. The following HP website provides detailed information about using the Recovery discs:
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&docname=bph07145
If you need further assistance, please reply to this message and we will be happy to assist you further.
The issue on your computer can occur due the corrupt files that are existing on the hard drive. As you have performed the recovey also to reload windows XP. I recomand you reinstall the preinstalled software by performing a complete recovery. This process will erase all the existing data on the hard drive and will reinstalled the preinstalled softwares.
Before performing the Recovery, use Kill disk utility. This will make sure that the data on the hard drive is erased. Please make sure that you have the Recovery discs with you. With out the Recovery disks, you will not be able to reinstall the software after using Kill Disk utility.
Kill disk
=======
Please visit the following Web Site and click on "Download Bootable ISO Image of Active@ KillDisk to burn CD". Insert the a blank CD in the drive(This can be performed on any other computer).
http://www.killdisk.com/downloadfree.htm
After you create the killdisk bootable CD, using the CD you can format the hard drive.
Now, proceed with the recovery process using the Recovery CDs and let us know about the status. The following HP website provides detailed information about using the Recovery discs:
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&docname=bph07145
If you need further assistance, please reply to this message and we will be happy to assist you further.
Creating user account in vista
1. Click Start and click Control Panel.
2. Click User Accounts and Family Safety.
3. Under User Accounts, click Add or remove user accounts.
4. Click Create a new account.
5. Type in the account name. Select the account type: Standard or Administrator.
6. Click Create Account.
7. Select the account you just created. Click Create a password.
8. Type in a password for the user account and an option password hint.
9. Click Create password.
2. Click User Accounts and Family Safety.
3. Under User Accounts, click Add or remove user accounts.
4. Click Create a new account.
5. Type in the account name. Select the account type: Standard or Administrator.
6. Click Create Account.
7. Select the account you just created. Click Create a password.
8. Type in a password for the user account and an option password hint.
9. Click Create password.
Universal AC Adapter
I would like to inform you that the AC adapter that is shipped with the HP Pavilion dv9010us Notebook PC is an universal adapter. The AC adapter works in voltage inputs from 100v to 240V. You may clarify the same from the sticker that is stuck to the back of the AC adapter. Hence you need not purchase any special transformers to step up or step down the voltage. Therefore, the only thing that you would need to purchase is a power socket interface, which you could purchase from any electrical store. For further specifications please visit the following URL:
http://www.currentsolutions.com/knowledge/country_spec_a-g.htm
NOTE: The URL above will take you to a non HP Web site. HP does not control and is not responsible for information outside of the HP Web site.
For purchasing the power socket interface refer the following URL:
http://www.voltageconverters.com/plug_adapters.html
NOTE: The URL above will take you to a non HP Web site. HP does not control and is not responsible for information outside of the HP Web site.
I believe the information provided helps you. If you need any further assistance or clarifications, please do not hesitate to reply to this mail. We would be delighted to assist you.
http://www.currentsolutions.com/knowledge/country_spec_a-g.htm
NOTE: The URL above will take you to a non HP Web site. HP does not control and is not responsible for information outside of the HP Web site.
For purchasing the power socket interface refer the following URL:
http://www.voltageconverters.com/plug_adapters.html
NOTE: The URL above will take you to a non HP Web site. HP does not control and is not responsible for information outside of the HP Web site.
I believe the information provided helps you. If you need any further assistance or clarifications, please do not hesitate to reply to this mail. We would be delighted to assist you.
Video Card Upgrade
I would like to inform you that the graphics memory that is specified for any HP notebook model at the time of purchase cannot be changed after purchasing. After purchase of the notebook, the graphics adapter is not an option for upgrade because the notebook computers are equipped with onboard display graphics chipset and there is no provision for installation of an additional graphics adapter unlike in desktops computer where you can install a PCI and AGP display adapter.
I am sure that the above information helps. If you need any further assistance or clarifications, please feel free to reply to this mail. We would be delighted to assist you.
I am sure that the above information helps. If you need any further assistance or clarifications, please feel free to reply to this mail. We would be delighted to assist you.
Quality Escalation
I have reviewed your message, and it is apparent that this issue requires the personal attention of a Case Manager. Please get back to me with the following information:
Contact Information:
* Full Name:
* Organization (if applicable):
* Mailing Address (No P.O. Boxes):
* Apartment/Building/Mail stop:
* City:
* State:
* Zip/Postal Code:
* Phone Number (including area code):
* Time Zone:
* Convenient Time for Callback(if required):
NOTE: The callback hours are from 7 a.m. to 7 p.m. (MST), Monday through Friday.
* Alternate Time for Callback, (if we are unable to make contact the first time):
Thank you for getting back to us with this information. Your message and all information regarding the situation have been forwarded to a Case Manager. Your case number is __________.
Once the information has been updated in our database, a Case Manager will contact you, within the next 3 business days.
Contact Information:
* Full Name:
* Organization (if applicable):
* Mailing Address (No P.O. Boxes):
* Apartment/Building/Mail stop:
* City:
* State:
* Zip/Postal Code:
* Phone Number (including area code):
* Time Zone:
* Convenient Time for Callback(if required):
NOTE: The callback hours are from 7 a.m. to 7 p.m. (MST), Monday through Friday.
* Alternate Time for Callback, (if we are unable to make contact the first time):
Thank you for getting back to us with this information. Your message and all information regarding the situation have been forwarded to a Case Manager. Your case number is __________.
Once the information has been updated in our database, a Case Manager will contact you, within the next 3 business days.
Bluetooth Dongle
From your Email, I understand that you wish to know Bluetooth information of your notebook. I also see that you wish to use the Bluetooth in your Notebook.
I understand your concerns. I will do my best to provide exact information.
Parag, I checked in our database and found that your Notebook is not bundled with integrated Bluetooth. However, if you wish to use Bluetooth, you can use USB Bluetooth Dongle. I will assist you in purchasing Bluetooth Dongle. You can purchase Bluetooth Dongle from the below weblink :
http://www.dealextreme.com/details.dx/sku.11866
NOTE: One or more of the URLs above will take you to a non HP WebSite. HP does not control and is not responsible for Information outside of the HP Web site.
I am sure that the above information helps. If you need any further assistance or clarifications, please feel free to reply to this mail. We would be delighted to assist you.
I understand your concerns. I will do my best to provide exact information.
Parag, I checked in our database and found that your Notebook is not bundled with integrated Bluetooth. However, if you wish to use Bluetooth, you can use USB Bluetooth Dongle. I will assist you in purchasing Bluetooth Dongle. You can purchase Bluetooth Dongle from the below weblink :
http://www.dealextreme.com/details.dx/sku.11866
NOTE: One or more of the URLs above will take you to a non HP WebSite. HP does not control and is not responsible for Information outside of the HP Web site.
I am sure that the above information helps. If you need any further assistance or clarifications, please feel free to reply to this mail. We would be delighted to assist you.
Codes for vista
If a customer complains that he is unable to play an audio or video file, ask him to download K-Lite Codec Pack. This contains almost all the codec required in PC environment. You can download K-Lite Codec Pack from the following URLs:
http://www.softpedia.com/get/Multimedia/Video/Codec-Packs-Video-Codecs/KLite-Codec-Pack.shtml
http://www.free-codecs.com/download/K_Lite_Codec_Pack.htm
http://www.bu.edu/webcentral/learning/vista/solutions/audiovideo.html
This codec pack is also compatible with Windows Vista. Revert for clarification.
http://www.softpedia.com/get/Multimedia/Video/Codec-Packs-Video-Codecs/KLite-Codec-Pack.shtml
http://www.free-codecs.com/download/K_Lite_Codec_Pack.htm
http://www.bu.edu/webcentral/learning/vista/solutions/audiovideo.html
This codec pack is also compatible with Windows Vista. Revert for clarification.
Automatic restart disable vista
1. Click Start button
2. From Start menu Click Control panel
3. In Control Panel Click the System icon
4. In the System Window look on the Left hand side of the window and you will see a list of options.Click on the Advanced System Settings option
5. Because Computer management requires administrative privileges you may find the the User Account Control will pop up. If it does then enter the required information (if you are not the administrator) or, if you are the administrator, click the Continue button
6. In the Advanced Settings window look for the Startup and Recovery section and then Click the Settings button
7. In the Startup and recovery window look for the section marked System failure and remove the 'tick' mark from the 'Automatically Restart'option. Now press OK button
8. Finally click the OK button on the System properties Window and then close the system window.
2. From Start menu Click Control panel
3. In Control Panel Click the System icon
4. In the System Window look on the Left hand side of the window and you will see a list of options.Click on the Advanced System Settings option
5. Because Computer management requires administrative privileges you may find the the User Account Control will pop up. If it does then enter the required information (if you are not the administrator) or, if you are the administrator, click the Continue button
6. In the Advanced Settings window look for the Startup and Recovery section and then Click the Settings button
7. In the Startup and recovery window look for the section marked System failure and remove the 'tick' mark from the 'Automatically Restart'option. Now press OK button
8. Finally click the OK button on the System properties Window and then close the system window.
5.1 sound card in vista
I regret to inform you that you cannot directly connect the 5.1 surround sound System to the notebook. As the sound card in the notebook is supported only for 2 channel sound output, as this is the limitation of the notebooks. so even after selecting 5.1 surround sound in sound advanced properties, this may not give much effect.
However, to connect 5.1 surround sound System to the notebook, you need to purchase and install a external USB sound card. Following is the URL which describes the external Sound cards which can be used with the Notebook to add features like 5.1 Surround Sound to laptop or desktop and Line in ( input ) for recording Audio or attach Music player to the Notebook.
http://www.blazeaudio.com/products/usb5.html
NOTE: Clicking the link may give an error indicating it is invalid. Copy and paste the entire link in a new browser window.
NOTE: The URL above will take you to a non HP Web site. HP does not control and is not responsible for information outside of the HP Web site.
However, to connect 5.1 surround sound System to the notebook, you need to purchase and install a external USB sound card. Following is the URL which describes the external Sound cards which can be used with the Notebook to add features like 5.1 Surround Sound to laptop or desktop and Line in ( input ) for recording Audio or attach Music player to the Notebook.
http://www.blazeaudio.com/products/usb5.html
NOTE: Clicking the link may give an error indicating it is invalid. Copy and paste the entire link in a new browser window.
NOTE: The URL above will take you to a non HP Web site. HP does not control and is not responsible for information outside of the HP Web site.
Overheating
From your Email, I understand that your Notebook is getting overheat and you need assistance in this regard.
This issue could be due to various causes. To isolate and resolve this issue I request you to perform the below steps :
Step # 1
Reset the BIOS *******
1. Restart the notebook.
2. Tap the F10 key as soon as the HP logo appears.
3. Using the arrow keys, navigate to Exit menu and select Get defaults values.
4. Navigate to Exit menu and select Save Changes and Exit.
Step # 2
I request you to downloda and install the BIOS update from the below weblink :
ftp://ftp.hp.com/pub/softpaq/sp38001-38500/sp38062.exe
Installation Instructions
1. Download the SoftPaq .EXE file to a directory on your hard drive.
2. Execute the downloaded file and follow the on-screen instructions.
Step # 3
To uninstall Power Management, follow these steps:
1. Click Start
2. Enter device manager into the Start Search field
3. Select the Device Manager tab and choose View Devices By Type.
4. Double-click System Devices and select Advanced Power ManagementSupport.
5. Click Remove to remove the Advance Power Management Support and click OK.
6. Click Close to close the System Properties window.
7. Restart the computer when you are prompted.
To reinstall Power Management, take the following steps:
1. Click Start, select Settings, and choose Control Panel.
2. Double-click the Add New Hardware icon.
3. In the Add New Hardware Wizard, click Next until you are prompted
to allow Windows to search for new hardware.
4. Select Yes and click Next.
5. Click Next to start the search. Your system will detect Power Management.
6. Click Finish.
7. Restart your computer.
Also, I suggest you to clean the vent part of the notebook where the notebook fan is present with a vacuum cleaner for any accumulated dust that could be preventing heat dissipation. The best option to use the laptop is by placing it on a flat surface with proper ventilation so that it minimizes the notebook temperature. Or else place it on a thick flat wooden table/block. Wood absorbs certain amount of heat and minimizes the notebook temperature.
If still issue persists, it is apparent that this issue may arise due to a possible hardware malfunction. As you would understand, troubleshooting hardware issues like this will not be effective through mail support. They are handled best when the unit is subjected to a more detailed onsite diagnosis by a Technical expert. As the system is under warranty, I could set up a free mail-in service for the system if you could get back with the following information:
Please get back to us if you wish to send your Notebook to mail-in-service :
* Name:
* Organization:
* Mailing Address (No P.O. Boxes):
* Apartment/Building/Mailstop:
* City:
* State/Province:
* Zip/Postal Code:
* Country: U.S.
* Phone Number (including area code):
Also review the enclosed Service Agreement and provide your acceptance for setting up the service.
Finally, the repair process will take 7-9 business days and may increase depending on the complexity of the problem. We at HP try to fix the notebook problem as soon as possible.
After the mail-in process is initiated, FedEx will come to your residence to pickup the notebook. You will be provided with CSO(Customer Service Order) number for your reference using which you can track the status of repair of the notebook.
Also review the Service Agreement below and provide your acceptance for setting up the service.
*** Service Agreement ***
By sending your Notebook to HP to be repaired, you agree to the
following conditions:
It is your responsibility to backup your data. This includes hard drives,ROM chips, flash cards, etc. HP Engineers have requested that if possible both diagnostics and the recovery be run before sending the notebook PC in to service for any reason.
During the repair process "your hard drive will be re-imaged if it fails Quality Assurance testing", and in this event you will not have the opportunity to retrieve your data once the repair is complete. All BIOS passwords should be removed before shipment. In cases where HP receives units with passwords, they will be cleared, but this will delay the repair of the unit.
=== What you should send with the notebook PC ===
Include accessories ONLY if it would help the technician determine the issue with your unit. This includes PCMCIA cards, floppy, DVD, and CD-ROM drives, AC adapters, additional third-party RAM, batteries, sync cables, etc.Please do NOT include DVD movies, Software CDs, Music CDs, port replicators, mini docks, external monitors, product manuals, or carrying cases.
Please make a list of any accessories you are sending with your unit. Please
also include on this note your name, phone number, and address, along with your case number and Customer Service Order (CSO) number. If any discrepancies are noted at the repair center, you will be contacted immediately.
=== Packing your PC and equipment ===
HP will be shipping you a box so that you can pack the notebook in it and send it to us.Provide the above information to initiate Mail-in repair service.
=== FedEx instructions ===
Fedex will arive and drop the shipping box, you have to pack the notebook in that box and call locat Fedex office for pickup or drop the notebook in the Fedex office.
Note: Usually Fedex is scheduled to arrive between 12.00 and 17.00 hours Mon-Fri.
Please get back to us with the requested information and we will continue from there. I will be more than happy to setup the Mail-in service process for your computer.
This issue could be due to various causes. To isolate and resolve this issue I request you to perform the below steps :
Step # 1
Reset the BIOS *******
1. Restart the notebook.
2. Tap the F10 key as soon as the HP logo appears.
3. Using the arrow keys, navigate to Exit menu and select Get defaults values.
4. Navigate to Exit menu and select Save Changes and Exit.
Step # 2
I request you to downloda and install the BIOS update from the below weblink :
ftp://ftp.hp.com/pub/softpaq/sp38001-38500/sp38062.exe
Installation Instructions
1. Download the SoftPaq .EXE file to a directory on your hard drive.
2. Execute the downloaded file and follow the on-screen instructions.
Step # 3
To uninstall Power Management, follow these steps:
1. Click Start
2. Enter device manager into the Start Search field
3. Select the Device Manager tab and choose View Devices By Type.
4. Double-click System Devices and select Advanced Power ManagementSupport.
5. Click Remove to remove the Advance Power Management Support and click OK.
6. Click Close to close the System Properties window.
7. Restart the computer when you are prompted.
To reinstall Power Management, take the following steps:
1. Click Start, select Settings, and choose Control Panel.
2. Double-click the Add New Hardware icon.
3. In the Add New Hardware Wizard, click Next until you are prompted
to allow Windows to search for new hardware.
4. Select Yes and click Next.
5. Click Next to start the search. Your system will detect Power Management.
6. Click Finish.
7. Restart your computer.
Also, I suggest you to clean the vent part of the notebook where the notebook fan is present with a vacuum cleaner for any accumulated dust that could be preventing heat dissipation. The best option to use the laptop is by placing it on a flat surface with proper ventilation so that it minimizes the notebook temperature. Or else place it on a thick flat wooden table/block. Wood absorbs certain amount of heat and minimizes the notebook temperature.
If still issue persists, it is apparent that this issue may arise due to a possible hardware malfunction. As you would understand, troubleshooting hardware issues like this will not be effective through mail support. They are handled best when the unit is subjected to a more detailed onsite diagnosis by a Technical expert. As the system is under warranty, I could set up a free mail-in service for the system if you could get back with the following information:
Please get back to us if you wish to send your Notebook to mail-in-service :
* Name:
* Organization:
* Mailing Address (No P.O. Boxes):
* Apartment/Building/Mailstop:
* City:
* State/Province:
* Zip/Postal Code:
* Country: U.S.
* Phone Number (including area code):
Also review the enclosed Service Agreement and provide your acceptance for setting up the service.
Finally, the repair process will take 7-9 business days and may increase depending on the complexity of the problem. We at HP try to fix the notebook problem as soon as possible.
After the mail-in process is initiated, FedEx will come to your residence to pickup the notebook. You will be provided with CSO(Customer Service Order) number for your reference using which you can track the status of repair of the notebook.
Also review the Service Agreement below and provide your acceptance for setting up the service.
*** Service Agreement ***
By sending your Notebook to HP to be repaired, you agree to the
following conditions:
It is your responsibility to backup your data. This includes hard drives,ROM chips, flash cards, etc. HP Engineers have requested that if possible both diagnostics and the recovery be run before sending the notebook PC in to service for any reason.
During the repair process "your hard drive will be re-imaged if it fails Quality Assurance testing", and in this event you will not have the opportunity to retrieve your data once the repair is complete. All BIOS passwords should be removed before shipment. In cases where HP receives units with passwords, they will be cleared, but this will delay the repair of the unit.
=== What you should send with the notebook PC ===
Include accessories ONLY if it would help the technician determine the issue with your unit. This includes PCMCIA cards, floppy, DVD, and CD-ROM drives, AC adapters, additional third-party RAM, batteries, sync cables, etc.Please do NOT include DVD movies, Software CDs, Music CDs, port replicators, mini docks, external monitors, product manuals, or carrying cases.
Please make a list of any accessories you are sending with your unit. Please
also include on this note your name, phone number, and address, along with your case number and Customer Service Order (CSO) number. If any discrepancies are noted at the repair center, you will be contacted immediately.
=== Packing your PC and equipment ===
HP will be shipping you a box so that you can pack the notebook in it and send it to us.Provide the above information to initiate Mail-in repair service.
=== FedEx instructions ===
Fedex will arive and drop the shipping box, you have to pack the notebook in that box and call locat Fedex office for pickup or drop the notebook in the Fedex office.
Note: Usually Fedex is scheduled to arrive between 12.00 and 17.00 hours Mon-Fri.
Please get back to us with the requested information and we will continue from there. I will be more than happy to setup the Mail-in service process for your computer.
Microphone in Vista
Microphone in Vista
I understand that the HP Pavilion Notebook computer is having an issue while using its integrated Microphone and need assistance about the issue.
Please be assured that customer satisfaction is very important to us, and I will provide the necessary assistance in this regard.
The issue may occur if the compatible audio drivers are not installed on your notebook. At this time, please perform the troubleshooting steps mentioned below in order to resolve the issue.
*** Update BIOS ***
Please download and install the updated BIOS from the below weblink:
ftp://ftp.hp.com/pub/softpaq/sp39001-39500/sp39158.exe
Installation Instructions
1. Download the SoftPaq .EXE file to a directory on your hard drive.
2. Execute the downloaded file and follow the on-screen instructions.
Next, to isolate the issue after installing Vista on your notebook, you need to run the Microsoft Windows Updates. This windows updates will scan the notebook hardware, download and install the required drivers from Microsoft. To do this please visit the below Web site:
http://windowsupdate.microsoft.com/
NOTE: The URL(s) above will take you to a non HP Web site. HP does not control and is not responsible for information outside of the HP Web site.
* Also, download and install the Conexant High Definition Audio Driver from the link provided below:
ftp://ftp.hp.com/pub/softpaq/sp38501-39000/sp38899.exe
Installation Instructions
1. Download the SoftPaq .EXE file to a directory on your hard drive.
2. Execute the downloaded file and follow the on-screen instructions.
Additionally, refer the link provided below for resolving Microphone and Line-in Problems in Windows Vista :
http://h10025.www1.hp.com/ewfrf/wc/genericDocument?docname=c00833331&cc=uk&lc=en&dlc=en
NOTE: Clicking the link may give an error indicating it is invalid. If this occurs, copy the portion of the address on the remaining line(s) and paste it at the end of the address showing in your browser until the complete address is displayed in the Address box.
Please get back to me with observations and results because it is important that I resolve your issue in a timely manner. I would like to add that we value your precious time and We assure you of our dedicated support, 24 hours, 365 days a year.
I understand that the HP Pavilion Notebook computer is having an issue while using its integrated Microphone and need assistance about the issue.
Please be assured that customer satisfaction is very important to us, and I will provide the necessary assistance in this regard.
The issue may occur if the compatible audio drivers are not installed on your notebook. At this time, please perform the troubleshooting steps mentioned below in order to resolve the issue.
*** Update BIOS ***
Please download and install the updated BIOS from the below weblink:
ftp://ftp.hp.com/pub/softpaq/sp39001-39500/sp39158.exe
Installation Instructions
1. Download the SoftPaq .EXE file to a directory on your hard drive.
2. Execute the downloaded file and follow the on-screen instructions.
Next, to isolate the issue after installing Vista on your notebook, you need to run the Microsoft Windows Updates. This windows updates will scan the notebook hardware, download and install the required drivers from Microsoft. To do this please visit the below Web site:
http://windowsupdate.microsoft.com/
NOTE: The URL(s) above will take you to a non HP Web site. HP does not control and is not responsible for information outside of the HP Web site.
* Also, download and install the Conexant High Definition Audio Driver from the link provided below:
ftp://ftp.hp.com/pub/softpaq/sp38501-39000/sp38899.exe
Installation Instructions
1. Download the SoftPaq .EXE file to a directory on your hard drive.
2. Execute the downloaded file and follow the on-screen instructions.
Additionally, refer the link provided below for resolving Microphone and Line-in Problems in Windows Vista :
http://h10025.www1.hp.com/ewfrf/wc/genericDocument?docname=c00833331&cc=uk&lc=en&dlc=en
NOTE: Clicking the link may give an error indicating it is invalid. If this occurs, copy the portion of the address on the remaining line(s) and paste it at the end of the address showing in your browser until the complete address is displayed in the Address box.
Please get back to me with observations and results because it is important that I resolve your issue in a timely manner. I would like to add that we value your precious time and We assure you of our dedicated support, 24 hours, 365 days a year.
Hard drive self test
Please follow the steps given below to run the hard disk self test:
1. Restart your notebook.
2. Press F10 key when you see Compaq Logo.
3. Using the arrow keys navigate to Diagnostics Menu.
4. Select Primary Hard Drive Self Test.
5. Click Enter
1. Restart your notebook.
2. Press F10 key when you see Compaq Logo.
3. Using the arrow keys navigate to Diagnostics Menu.
4. Select Primary Hard Drive Self Test.
5. Click Enter
USB Light
USB Light
From your Email, I understand that you wish to use the Notebook in darker atmosphere and you need keyboard light.
Rich, I would like to inform you that, by inbuilt there will be no lights avaible for keyboard. However, you can use the USB lights to use the notebook in darker atmosphere. For your convenience in below I am providing the weblink to purchase the USB light :
http://www.nextag.com/Kensington-FlyLight-2-0-63432744/prices-html?nxtg=ba9a0a240525-6F51B4378D0F05B6
NOTE : Clicking the link may give an error indicating it is Invalid. If this occurs, copy the portion of the address On the remaining line(s) and paste it at the end of the Address showing in your browser until the complete address is displayed in the Address box.
NOTE: One or more of the URLs above will take you to a non HP Web Site. HP does not control and is not responsible for Information outside of the HP Web site.
I am sure that the above information helps. If you need any further assistance or clarifications, please feel free to reply to this mail. We would be delighted to assist you.
From your Email, I understand that you wish to use the Notebook in darker atmosphere and you need keyboard light.
Rich, I would like to inform you that, by inbuilt there will be no lights avaible for keyboard. However, you can use the USB lights to use the notebook in darker atmosphere. For your convenience in below I am providing the weblink to purchase the USB light :
http://www.nextag.com/Kensington-FlyLight-2-0-63432744/prices-html?nxtg=ba9a0a240525-6F51B4378D0F05B6
NOTE : Clicking the link may give an error indicating it is Invalid. If this occurs, copy the portion of the address On the remaining line(s) and paste it at the end of the Address showing in your browser until the complete address is displayed in the Address box.
NOTE: One or more of the URLs above will take you to a non HP Web Site. HP does not control and is not responsible for Information outside of the HP Web site.
I am sure that the above information helps. If you need any further assistance or clarifications, please feel free to reply to this mail. We would be delighted to assist you.
Improving System Performance XP and Vista
From your Email, I understand that your Notebook is running very slow and wish to increase the system performance.
I greatly appreciate that you have forwarded us your concerns and that you have given us an opportunity to assist you in this issue.
The issue could be due to the unwanted programmes running in background.
To resolve this issue I request you to perform the below instuctions :
Improving the Performance of Your Notebook PC in XP steps:
=== Close all open programs not being used ===
To close all programs, follow the steps below:
1. Press and hold CTRL + ALT + DELETE on your keyboard. The Close Program window will open. Close each of the programs listed in the Close Program window, except Explorer and Systray.
2. To close a program, click a name in the Close Program list. Then,click End Task.
3. Repeat Steps 2 and 3 for each of the programs listed (except Explorer and Systray). When Explorer and Systray are the only items listed in the Close Program window, click Cancel to close the
Close Program window.
CAUTION: Pressing the CTRL + ALT + DELETE keys twice in a row without ending a task will restart the computer. If this occurs, you will have to close all programs again
since all items that were shut down prior to restarting will be running again.
=== Prevent background programs from loading ===
As programs load, the small icons on the systray bar build up (usually these icons are in the lower-right corner, next to the time). Each of these programs run in the background, and each one removes valuable system resources.
If the methods below do not apply to a specific icon, consult the applications documentation or Web site.
Perform the following steps to selectively prevent items from starting when Windows launches.
CAUTION: Only disable items that are known and undesired. Disabling system critical items may cause problems.
1. Select Start, Programs, Accessories, System Tools, and then System Information. This will open the System Information window.
2. Click Tools then System Configuration Utility.
3. Click the General tab and then click Selective Startup.
4. Click the Startup tab and remove the checks from any tasks that do not contribute to the system and are unwanted.
If unsure about a task, write the name down and research it on the Internet later. Do not remove a check mark if you do not know what the task is (if possible, do not close Backweb, MotiveMonitor, and Vshield).
5. Click OK to accept the changes. Restart the computer.
6. If Windows or other software stops working after a checkmark is removed from a task you were unsure about, restart the computer and reverse these procedures to replace the checkmark. Press F8 after the very first blue HP startup screen (after the computer has been turned on) to get into Safe mode.
By completing these steps, Windows will run using Selective Startup. This means that Windows prevents the selected programs from starting. If Selective Startup is disabled in the future, all of the selected programs will start again.
=== Empty the Recycle Bin ===
Follow the steps below to empty items from the Recycle Bin:
1. From the Windows Desktop, double-click the Recycle Bin icon.
2. Restore any mistakenly deleted items by highlighting each file, and then selecting File and Restore.
3. Select File and Empty Recycle Bin. Windows will remove the contents of the Recycle Bin from the hard disk (C: is most common).
Select Yes to confirm.
4. Close the Recycle Bin.
=== Deleting temporary files and directories ===
This step will increase hard disk space and reduce the time Windows takes to access the hard drive. To delete these files, use the following steps:
1. Close all open software.
2. Select Start, Programs, Accessories, System Tools, and then Disk Cleanup.
3. Place a check next to the types of files you want the Disk Cleanup utility to delete. Temporary files are safe to delete.
4. Select OK.
=== ScanDisk and Defragment the hard drive ===
The program Scandisk checks a hard drive for errors. The program Disk Defragmenter takes all of the scattered bits of program data and groups them together in the front of the drive.
Run ScanDisk before running the Defragmenter as follows:
1. Close all programs that are running. This includes background programs such as virus scanners.
2. Select Start, Programs, Accessories, System Tools, and ScanDisk.
3. Select the drive (usually C:\) and check Automatically Fix Errors.
4. If low on time, select Standard. Otherwise, check Thorough. A thorough scan may take more than an hour to complete and is best done when away from the desk.
5. Click Start and follow the onscreen instructions. If the scandisk starts itself over and over, then a hidden background program is still accessing the hard drive. Restart the computer in Safe mode and try again.
6. After testing, the results will appear. Fix or repair any files, if asked. Click Close to exit program when finished.
After running the Scandisk, run the Defragment following the steps below:
1. Close all programs that are running. This includes background programs such as scanners.
2. Click Start, Programs, Accessories, then System Tools.
3. Click Disk Defragmenter. Follow the onscreen instructions. If Disk Defragmenter starts itself over and over, then a hidden background program is still accessing the hard drive. Restart the computer in Safe mode and try again.
=== Freeing up space on the hard drive ===
Windows uses this space for different types of operations such as caching and virtual memory. The computer may not run reliably if the free disk space drops below five percent of the total disk space.
To see how much space remains on the hard drive:
1. Double-click My Computer, located on the Desktop.
2. Right-click the hard drive (C: is most common), and then click Properties.
Use the following steps to remove unwanted programs and increase hard drive space:
1. Click Start, Settings, and then Control Panel.
2. Open Add/Remove Programs.
3. Click the Install/Uninstall tab. Select programs that are no longer used and will not be used.
4. Highlight the program name, and then click the Add/Remove or Change/Remove button and OK.
5. When done, a prompt may appear to restart Windows. Wait until completely removing the unwanted programs; then restart Windows.
Please get back to me with observations and results because it is important that I resolve your issue in a timely manner. I would like to add that we value your precious time and We assure you of our dedicated support, 24 hours, 365 days a year.
Improving system performance in Vista :
----------------------------------------------
This is just refreshing the articles. You can check the following links for the methods or steps to improve system performance.
Improving the Performance of Your Vista Based Computer:
http://h10025.www1.hp.com/ewfrf/wc/genericDocument?docname=c00816938&cc=us&dlc=en&lc=en&jumpid=reg_R1002_USEN
http://h10025.www1.hp.com/ewfrf/wc/genericDocument?docname=c00815926&cc=us&dlc=en&lc=en&jumpid=reg_R1002_USEN
Increasing System Resources and Performance Without Adding Memory in Windows 95, 98, Me, and XP
http://h10025.www1.hp.com/ewfrf/wc/genericDocument?docname=bph06569&cc=us&dlc=en&lc=en&jumpid=reg_R1002_USEN
Mehtods in improving the Performance of Your Notebook PC
http://h10025.www1.hp.com/ewfrf/wc/genericDocument?cc=us&docname=c00034290
I greatly appreciate that you have forwarded us your concerns and that you have given us an opportunity to assist you in this issue.
The issue could be due to the unwanted programmes running in background.
To resolve this issue I request you to perform the below instuctions :
Improving the Performance of Your Notebook PC in XP steps:
=== Close all open programs not being used ===
To close all programs, follow the steps below:
1. Press and hold CTRL + ALT + DELETE on your keyboard. The Close Program window will open. Close each of the programs listed in the Close Program window, except Explorer and Systray.
2. To close a program, click a name in the Close Program list. Then,click End Task.
3. Repeat Steps 2 and 3 for each of the programs listed (except Explorer and Systray). When Explorer and Systray are the only items listed in the Close Program window, click Cancel to close the
Close Program window.
CAUTION: Pressing the CTRL + ALT + DELETE keys twice in a row without ending a task will restart the computer. If this occurs, you will have to close all programs again
since all items that were shut down prior to restarting will be running again.
=== Prevent background programs from loading ===
As programs load, the small icons on the systray bar build up (usually these icons are in the lower-right corner, next to the time). Each of these programs run in the background, and each one removes valuable system resources.
If the methods below do not apply to a specific icon, consult the applications documentation or Web site.
Perform the following steps to selectively prevent items from starting when Windows launches.
CAUTION: Only disable items that are known and undesired. Disabling system critical items may cause problems.
1. Select Start, Programs, Accessories, System Tools, and then System Information. This will open the System Information window.
2. Click Tools then System Configuration Utility.
3. Click the General tab and then click Selective Startup.
4. Click the Startup tab and remove the checks from any tasks that do not contribute to the system and are unwanted.
If unsure about a task, write the name down and research it on the Internet later. Do not remove a check mark if you do not know what the task is (if possible, do not close Backweb, MotiveMonitor, and Vshield).
5. Click OK to accept the changes. Restart the computer.
6. If Windows or other software stops working after a checkmark is removed from a task you were unsure about, restart the computer and reverse these procedures to replace the checkmark. Press F8 after the very first blue HP startup screen (after the computer has been turned on) to get into Safe mode.
By completing these steps, Windows will run using Selective Startup. This means that Windows prevents the selected programs from starting. If Selective Startup is disabled in the future, all of the selected programs will start again.
=== Empty the Recycle Bin ===
Follow the steps below to empty items from the Recycle Bin:
1. From the Windows Desktop, double-click the Recycle Bin icon.
2. Restore any mistakenly deleted items by highlighting each file, and then selecting File and Restore.
3. Select File and Empty Recycle Bin. Windows will remove the contents of the Recycle Bin from the hard disk (C: is most common).
Select Yes to confirm.
4. Close the Recycle Bin.
=== Deleting temporary files and directories ===
This step will increase hard disk space and reduce the time Windows takes to access the hard drive. To delete these files, use the following steps:
1. Close all open software.
2. Select Start, Programs, Accessories, System Tools, and then Disk Cleanup.
3. Place a check next to the types of files you want the Disk Cleanup utility to delete. Temporary files are safe to delete.
4. Select OK.
=== ScanDisk and Defragment the hard drive ===
The program Scandisk checks a hard drive for errors. The program Disk Defragmenter takes all of the scattered bits of program data and groups them together in the front of the drive.
Run ScanDisk before running the Defragmenter as follows:
1. Close all programs that are running. This includes background programs such as virus scanners.
2. Select Start, Programs, Accessories, System Tools, and ScanDisk.
3. Select the drive (usually C:\) and check Automatically Fix Errors.
4. If low on time, select Standard. Otherwise, check Thorough. A thorough scan may take more than an hour to complete and is best done when away from the desk.
5. Click Start and follow the onscreen instructions. If the scandisk starts itself over and over, then a hidden background program is still accessing the hard drive. Restart the computer in Safe mode and try again.
6. After testing, the results will appear. Fix or repair any files, if asked. Click Close to exit program when finished.
After running the Scandisk, run the Defragment following the steps below:
1. Close all programs that are running. This includes background programs such as scanners.
2. Click Start, Programs, Accessories, then System Tools.
3. Click Disk Defragmenter. Follow the onscreen instructions. If Disk Defragmenter starts itself over and over, then a hidden background program is still accessing the hard drive. Restart the computer in Safe mode and try again.
=== Freeing up space on the hard drive ===
Windows uses this space for different types of operations such as caching and virtual memory. The computer may not run reliably if the free disk space drops below five percent of the total disk space.
To see how much space remains on the hard drive:
1. Double-click My Computer, located on the Desktop.
2. Right-click the hard drive (C: is most common), and then click Properties.
Use the following steps to remove unwanted programs and increase hard drive space:
1. Click Start, Settings, and then Control Panel.
2. Open Add/Remove Programs.
3. Click the Install/Uninstall tab. Select programs that are no longer used and will not be used.
4. Highlight the program name, and then click the Add/Remove or Change/Remove button and OK.
5. When done, a prompt may appear to restart Windows. Wait until completely removing the unwanted programs; then restart Windows.
Please get back to me with observations and results because it is important that I resolve your issue in a timely manner. I would like to add that we value your precious time and We assure you of our dedicated support, 24 hours, 365 days a year.
Improving system performance in Vista :
----------------------------------------------
This is just refreshing the articles. You can check the following links for the methods or steps to improve system performance.
Improving the Performance of Your Vista Based Computer:
http://h10025.www1.hp.com/ewfrf/wc/genericDocument?docname=c00816938&cc=us&dlc=en&lc=en&jumpid=reg_R1002_USEN
http://h10025.www1.hp.com/ewfrf/wc/genericDocument?docname=c00815926&cc=us&dlc=en&lc=en&jumpid=reg_R1002_USEN
Increasing System Resources and Performance Without Adding Memory in Windows 95, 98, Me, and XP
http://h10025.www1.hp.com/ewfrf/wc/genericDocument?docname=bph06569&cc=us&dlc=en&lc=en&jumpid=reg_R1002_USEN
Mehtods in improving the Performance of Your Notebook PC
http://h10025.www1.hp.com/ewfrf/wc/genericDocument?cc=us&docname=c00034290
Processor upgrade
I regret to inform that the Processor that is specified for any Presario notebook model at the time of purchase cannot be changed after purchasing. After purchase of the notebook, the Processor is not an option for upgrade because the notebook computers are equipped with onboard Processor chipset and there is no provision for upgrading the Processor.
This is the reason that you cannot upgrade the Processor in the notebook. I am very sorry to inform this and apologize for this inconvenience.
This is the reason that you cannot upgrade the Processor in the notebook. I am very sorry to inform this and apologize for this inconvenience.
Windows Defender
Steps to use Windows Defender to alter startup applications:
===========================================
1. Click Start, and then click Control Panel. Select Classic View, and then click Windows Defender.
2. From Windows Defender, click the "Tools" button.
3. Select "Software Explorer".
4. Next to "Category" make sure "Startup Programs" is selected.
5. Windows Defender will now go through each startup program and try to verify that it is legitimate against a database of known programs.
6. If you want to remove an entry from your startup list, consider disabling it first. This way you can easily re-enable it later if you find out the startup entry was useful.
7.To temporarily disable an entry, click the entry and then click the "Disable" button.
===========================================
1. Click Start, and then click Control Panel. Select Classic View, and then click Windows Defender.
2. From Windows Defender, click the "Tools" button.
3. Select "Software Explorer".
4. Next to "Category" make sure "Startup Programs" is selected.
5. Windows Defender will now go through each startup program and try to verify that it is legitimate against a database of known programs.
6. If you want to remove an entry from your startup list, consider disabling it first. This way you can easily re-enable it later if you find out the startup entry was useful.
7.To temporarily disable an entry, click the entry and then click the "Disable" button.
Notebook does not power on
From your mail, I understand that your Notebook does not Power On.
I will certainly assist you in resolving this issue. This issue could arise due to static charge deposition on the motherboard components.
To resolve the issue, I suggest you to perform the following steps one after the another:
Step 1. Power drain:
1. Shut the computer down.
2. Disconnect the AC adapter and remove the battery.
3. Press the power button down for about 30-60 seconds.
4. Reconnect the AC adapter and the battery.
5. Restart the computer.
Step 2. Try restarting the computer only with the AC power, without the battery and vice-versa. Look for any damage in the AC adapter cable. Sometimes the Power cable gets damaged or battery gets discharged and there is no other option left to boot the computer.
I also suggest you to perform the steps given in the link provided below:
http://h10025.www1.hp.com/ewfrf/wc/genericDocument?docname=c00372748&cc=us&dlc=en&lc=en&jumpid=reg_R1002_USEN
NOTE : Clicking the link may give an error indicating it is
invalid. If this occurs, copy the portion of the address
on the remaining line(s) and paste it at the end of the
address showing in your browser until the complete address is displayed in the Address box.
Please get back to me with observations and results because it is important that I resolve your issue in a timely manner. I would like to add that we value your precious time and We assure you of our dedicated support, 24 hours, 365 days a year.
**********************************************************************************
In reviewing your e-mail, I understand that your Compaq Presario F750US Notebook PC is not powering on.
The issue could be due to any of the following reasons:
1. Accumulation of static power.
2. Loose Connection of RAM.
3. Any hardware failure in the motherboard.
In order to isolate and confirm the issue, please perform the following steps:
Step 1: Power Drain
Due to regular use of the notebook, some static charges tend to stay in the computer, and sometimes results in not allowing the computer to function properly.
Please follow the power drain procedure to confirm the same:
1. Disconnect the AC Adapter.
2. Remove the Battery.
3. Hold the Power button down for 30seconds to 1 minute.
4. Put the Battery in.
5. Reconnect the AC adapter.
6. Turn on the Notebook power.
7. Restart the Notebook.
If the Notebook boots up you may fix the battery back. Try restarting the computer only with the AC power, without the battery & vice-versa. If the issue still persists then I request you to reset the memory modules, as sometimes the memory module connection get loose.
Step 2: Reseat RAM
Please visit the below web site to know the removal and replacement steps of RAM:
http://h10032.www1.hp.com/ctg/Manual/c01295900.pdf
(Refer Page Number : 42-43)
If the issue persists further, it could be due to any hardware failure in the motherboard and need to be repaired. As you would understand, troubleshooting hardware issues like this will not be effective through mail support. As the system is under warranty, I could set up a free mail-in service for the system if you could get back with the following information:
Please get back to us if you wish to send your Notebook to mail-in-service :
* Name:
* Organization:
* Mailing Address (No P.O. Boxes):
* Apartment/Building/Mailstop:
* City:
* State/Province:
* Zip/Postal Code:
* Country: U.S.
* Phone Number (including area code):
Also review the enclosed Service Agreement and provide your acceptance
for setting up the service.
Finally, the repair process will take 7-9 business days and may increase depending on the complexity of the problem. We at HP try to fix the notebook problem as soon as possible.
After the mail-in process is initiated, FedEx will come to your residence to pickup the notebook. You will be provided with CSO(Customer Service Order) number for your reference using which you can track the
status of repair of the notebook.
Also review the Service Agreement below and provide your acceptance for setting up the service.
*** Service Agreement ***
By sending your Notebook to HP to be repaired, you agree to the following conditions:
It is your responsibility to backup your data. This includes hard drives,ROM chips, flash cards, etc. HP Engineers have requested that if possible both diagnostics and the recovery be run before sending the notebook PC in to service for any reason.
During the repair process "your hard drive will be re-imaged if it fails Quality Assurance testing", and in this event you will not have the opportunity to retrieve your data once the repair is complete. All BIOS passwords should be removed before shipment. In cases where HP receives units with passwords, they will be cleared, but this will delay the repair of the unit.
=== What you should send with the notebook PC ===
Include accessories ONLY if it would help the technician determine the issue with your unit. This includes PCMCIA cards, floppy, DVD, and CD-ROM drives, AC adapters, additional third-party RAM, batteries, sync cables, etc.Please do NOT include DVD movies, Software CDs, Music CDs, port replicators, mini docks, external monitors, product manuals, or carrying cases. Please make a list of any accessories you are sending with your unit. Please also include on this note your name, phone number, and address, along with your case number and Customer service Order (CSO) number. If any discrepancies are noted at the repair center, you will be contacted immediately.
=== Packing your PC and equipment ===
HP will be shipping you a box so that you can pack the notebook in it and send it to us. Provide the above information to initiate Mail-in repair service.
=== FedEx instructions ===
Fedex will arive and drop the shipping box, you have to pack the notebook in that box and call locat Fedex office for pickup or drop the notebook in the Fedex office.
Note: Usually Fedex is scheduled to arrive between 12.00 and 17.00 hours Mon-Fri.
Please get back to us with the requested information and we will continue from there. I will be more than happy to setup the Mail-in service process for your computer.
I will certainly assist you in resolving this issue. This issue could arise due to static charge deposition on the motherboard components.
To resolve the issue, I suggest you to perform the following steps one after the another:
Step 1. Power drain:
1. Shut the computer down.
2. Disconnect the AC adapter and remove the battery.
3. Press the power button down for about 30-60 seconds.
4. Reconnect the AC adapter and the battery.
5. Restart the computer.
Step 2. Try restarting the computer only with the AC power, without the battery and vice-versa. Look for any damage in the AC adapter cable. Sometimes the Power cable gets damaged or battery gets discharged and there is no other option left to boot the computer.
I also suggest you to perform the steps given in the link provided below:
http://h10025.www1.hp.com/ewfrf/wc/genericDocument?docname=c00372748&cc=us&dlc=en&lc=en&jumpid=reg_R1002_USEN
NOTE : Clicking the link may give an error indicating it is
invalid. If this occurs, copy the portion of the address
on the remaining line(s) and paste it at the end of the
address showing in your browser until the complete address is displayed in the Address box.
Please get back to me with observations and results because it is important that I resolve your issue in a timely manner. I would like to add that we value your precious time and We assure you of our dedicated support, 24 hours, 365 days a year.
**********************************************************************************
In reviewing your e-mail, I understand that your Compaq Presario F750US Notebook PC is not powering on.
The issue could be due to any of the following reasons:
1. Accumulation of static power.
2. Loose Connection of RAM.
3. Any hardware failure in the motherboard.
In order to isolate and confirm the issue, please perform the following steps:
Step 1: Power Drain
Due to regular use of the notebook, some static charges tend to stay in the computer, and sometimes results in not allowing the computer to function properly.
Please follow the power drain procedure to confirm the same:
1. Disconnect the AC Adapter.
2. Remove the Battery.
3. Hold the Power button down for 30seconds to 1 minute.
4. Put the Battery in.
5. Reconnect the AC adapter.
6. Turn on the Notebook power.
7. Restart the Notebook.
If the Notebook boots up you may fix the battery back. Try restarting the computer only with the AC power, without the battery & vice-versa. If the issue still persists then I request you to reset the memory modules, as sometimes the memory module connection get loose.
Step 2: Reseat RAM
Please visit the below web site to know the removal and replacement steps of RAM:
http://h10032.www1.hp.com/ctg/Manual/c01295900.pdf
(Refer Page Number : 42-43)
If the issue persists further, it could be due to any hardware failure in the motherboard and need to be repaired. As you would understand, troubleshooting hardware issues like this will not be effective through mail support. As the system is under warranty, I could set up a free mail-in service for the system if you could get back with the following information:
Please get back to us if you wish to send your Notebook to mail-in-service :
* Name:
* Organization:
* Mailing Address (No P.O. Boxes):
* Apartment/Building/Mailstop:
* City:
* State/Province:
* Zip/Postal Code:
* Country: U.S.
* Phone Number (including area code):
Also review the enclosed Service Agreement and provide your acceptance
for setting up the service.
Finally, the repair process will take 7-9 business days and may increase depending on the complexity of the problem. We at HP try to fix the notebook problem as soon as possible.
After the mail-in process is initiated, FedEx will come to your residence to pickup the notebook. You will be provided with CSO(Customer Service Order) number for your reference using which you can track the
status of repair of the notebook.
Also review the Service Agreement below and provide your acceptance for setting up the service.
*** Service Agreement ***
By sending your Notebook to HP to be repaired, you agree to the following conditions:
It is your responsibility to backup your data. This includes hard drives,ROM chips, flash cards, etc. HP Engineers have requested that if possible both diagnostics and the recovery be run before sending the notebook PC in to service for any reason.
During the repair process "your hard drive will be re-imaged if it fails Quality Assurance testing", and in this event you will not have the opportunity to retrieve your data once the repair is complete. All BIOS passwords should be removed before shipment. In cases where HP receives units with passwords, they will be cleared, but this will delay the repair of the unit.
=== What you should send with the notebook PC ===
Include accessories ONLY if it would help the technician determine the issue with your unit. This includes PCMCIA cards, floppy, DVD, and CD-ROM drives, AC adapters, additional third-party RAM, batteries, sync cables, etc.Please do NOT include DVD movies, Software CDs, Music CDs, port replicators, mini docks, external monitors, product manuals, or carrying cases. Please make a list of any accessories you are sending with your unit. Please also include on this note your name, phone number, and address, along with your case number and Customer service Order (CSO) number. If any discrepancies are noted at the repair center, you will be contacted immediately.
=== Packing your PC and equipment ===
HP will be shipping you a box so that you can pack the notebook in it and send it to us. Provide the above information to initiate Mail-in repair service.
=== FedEx instructions ===
Fedex will arive and drop the shipping box, you have to pack the notebook in that box and call locat Fedex office for pickup or drop the notebook in the Fedex office.
Note: Usually Fedex is scheduled to arrive between 12.00 and 17.00 hours Mon-Fri.
Please get back to us with the requested information and we will continue from there. I will be more than happy to setup the Mail-in service process for your computer.
Mail in repair service
Through troubleshooting it has been determined the issue may be hardware related. Your HP product needs to be repaired which requires setting up a service. Please complete the information below so we can process your request for the mail-in repair service:
=== Shipping Information ===
* Full Name:
* Organization:
* Mailing Address (No P.O. Boxes):
* Apartment/Building/Mailstop:
* City:
* State:
* Zip/Postal Code:
* Phone Number (including area code):
* Convenient business day for the notebook pickup:
=== Product Information ===
* Model Number (ex: ze4250, n5441 etc):
* Product Number (ex: C1234A):
* Serial Number (ex: US12345678):
* Purchase Date:
The Model, Product, and Serial number is located on the bottom of the notebook on a white sticker.
Also review the Service Agreement below and provide your acceptance for setting up the service.
*** Service Agreement ***
By sending your HP Pavilion Notebook to HP to be repaired, you agree to the following conditions:
It is your responsibility to backup your data. This includes hard drives, ROM chips, flash cards, etc. HP Engineers have requested that if possible both diagnostics and the recovery be run before sending the notebook PC in to service for any reason.
During the repair process "your hard drive will be re-imaged if itfails Quality Assurance testing", and in this event you will not have the opportunity to retrieve your data once the repair is complete. All BIOS passwords should be removed before shipment. In cases where HP receives units with passwords, they will be cleared, but this will delay the repair of the unit.
=== What you should send with the notebook PC ===
Include accessories ONLY if it would help the technician determine the issue with your unit. This includes PCMCIA cards, floppy, DVD, and CD-ROM drives, AC adapters, additional third-party RAM, batteries, sync cables, etc. Please do NOT include DVD movies, Software CDs, Music CDs, port replicators, mini docks, external monitors, product manuals,or carrying cases. Please make a list of any accessories you are
sending with your unit. Please also include on this note your name, phone number, and address, along with your case number and Customer Service Order (CSO) number. If any discrepancies are noted at the repair center, you will be contacted immediately.
=== Packing your PC and equipment ===
To prevent damage during shipping, please pack your unit with at least 3 inches of industry standard packing material all the way around your unit. If this is not done, you will be responsible for any damages incurred. If you are returning the unit in its original packaging please note that the packaging will not be returned to you.
If the damage or problem with your unit is deemed customer damage by the repair center, the repair warranty will be void and the repair will be completed once you have been notified of the damage and payment information has been collected.
=== FedEx instructions ===
When the FedEx driver arrives to pick up your HP Notebook do not release the notebook to the driver until provided with a tracking number. To check on the status of your order please refer to the following Web page:
http://www.hp.com/go/csostatus
The CSO number should be plainly viewable on the outside of the box. If FedEx does not provide a receipt with a tracking number, do not allow them take the notebook PC. Additionally, due to parts back orders, shipping issues, or circumstances beyond HP's control your repair may require additional time. In these situations, you will be notified.
=== Repair center locations ===
Always verify that the air-bill has the correct ship-to address on it.
Please get back to us with the above information so that we can initiate the service as soon as possible. However, if you have further questions, please reply to this message and we will be happy to help you.
=== Shipping Information ===
* Full Name:
* Organization:
* Mailing Address (No P.O. Boxes):
* Apartment/Building/Mailstop:
* City:
* State:
* Zip/Postal Code:
* Phone Number (including area code):
* Convenient business day for the notebook pickup:
=== Product Information ===
* Model Number (ex: ze4250, n5441 etc):
* Product Number (ex: C1234A):
* Serial Number (ex: US12345678):
* Purchase Date:
The Model, Product, and Serial number is located on the bottom of the notebook on a white sticker.
Also review the Service Agreement below and provide your acceptance for setting up the service.
*** Service Agreement ***
By sending your HP Pavilion Notebook to HP to be repaired, you agree to the following conditions:
It is your responsibility to backup your data. This includes hard drives, ROM chips, flash cards, etc. HP Engineers have requested that if possible both diagnostics and the recovery be run before sending the notebook PC in to service for any reason.
During the repair process "your hard drive will be re-imaged if itfails Quality Assurance testing", and in this event you will not have the opportunity to retrieve your data once the repair is complete. All BIOS passwords should be removed before shipment. In cases where HP receives units with passwords, they will be cleared, but this will delay the repair of the unit.
=== What you should send with the notebook PC ===
Include accessories ONLY if it would help the technician determine the issue with your unit. This includes PCMCIA cards, floppy, DVD, and CD-ROM drives, AC adapters, additional third-party RAM, batteries, sync cables, etc. Please do NOT include DVD movies, Software CDs, Music CDs, port replicators, mini docks, external monitors, product manuals,or carrying cases. Please make a list of any accessories you are
sending with your unit. Please also include on this note your name, phone number, and address, along with your case number and Customer Service Order (CSO) number. If any discrepancies are noted at the repair center, you will be contacted immediately.
=== Packing your PC and equipment ===
To prevent damage during shipping, please pack your unit with at least 3 inches of industry standard packing material all the way around your unit. If this is not done, you will be responsible for any damages incurred. If you are returning the unit in its original packaging please note that the packaging will not be returned to you.
If the damage or problem with your unit is deemed customer damage by the repair center, the repair warranty will be void and the repair will be completed once you have been notified of the damage and payment information has been collected.
=== FedEx instructions ===
When the FedEx driver arrives to pick up your HP Notebook do not release the notebook to the driver until provided with a tracking number. To check on the status of your order please refer to the following Web page:
http://www.hp.com/go/csostatus
The CSO number should be plainly viewable on the outside of the box. If FedEx does not provide a receipt with a tracking number, do not allow them take the notebook PC. Additionally, due to parts back orders, shipping issues, or circumstances beyond HP's control your repair may require additional time. In these situations, you will be notified.
=== Repair center locations ===
Always verify that the air-bill has the correct ship-to address on it.
Please get back to us with the above information so that we can initiate the service as soon as possible. However, if you have further questions, please reply to this message and we will be happy to help you.
string not valid
From your Email, I understand that when you click on HP Health Check “string not recognized as a valid date time” message is appearing in your Notebook.
This issue could be due to various causes. To isolate and resolve this issue I request you to perform the below steps :
*********1. Reset the clock setting by following the steps below:**********
a. Click the Start button
b. Click the Control Panel and then double-click Regional and Language Options if you’re using Control Panel in Classic View OR click Clock, Language, and Region and then click Regional and Language Options.
c. Click Customize this format
d. On the Time tab, Change Time format to hh:mm:ss:tt
Note: Change Time format to HH:mm:ss to switch back to 24-hour clock format.
********** 2. Essential System Updates for Microsoft Windows Vista*******
I request you to download and install Essential Updates from the below weblink :
ftp://ftp.hp.com/pub/softpaq/sp37501-38000/sp37736.exe
Installation Instructions
1. Download the SoftPaq .EXE file to a directory on your hard drive.
2. Execute the downloaded file and follow the on-screen instructions.
************ 3. Active Support library**********************
I request you to download and install . Active Support library from the below weblink :
ftp://ftp.hp.com/pub/softpaq/sp37001-37500/sp37021.exe
Installation Instructions
1. Download the SoftPaq .EXE file to a directory on your hard drive.
2. Execute the downloaded file and follow the on-screen instructions.
Please get back to me with observations and results because it is important that I resolve your issue in a timely manner. I would like to add that we value your precious time and We assure you of our dedicated support, 24 hours, 365 days a year.
Sincerely,
This issue could be due to various causes. To isolate and resolve this issue I request you to perform the below steps :
*********1. Reset the clock setting by following the steps below:**********
a. Click the Start button
b. Click the Control Panel and then double-click Regional and Language Options if you’re using Control Panel in Classic View OR click Clock, Language, and Region and then click Regional and Language Options.
c. Click Customize this format
d. On the Time tab, Change Time format to hh:mm:ss:tt
Note: Change Time format to HH:mm:ss to switch back to 24-hour clock format.
********** 2. Essential System Updates for Microsoft Windows Vista*******
I request you to download and install Essential Updates from the below weblink :
ftp://ftp.hp.com/pub/softpaq/sp37501-38000/sp37736.exe
Installation Instructions
1. Download the SoftPaq .EXE file to a directory on your hard drive.
2. Execute the downloaded file and follow the on-screen instructions.
************ 3. Active Support library**********************
I request you to download and install . Active Support library from the below weblink :
ftp://ftp.hp.com/pub/softpaq/sp37001-37500/sp37021.exe
Installation Instructions
1. Download the SoftPaq .EXE file to a directory on your hard drive.
2. Execute the downloaded file and follow the on-screen instructions.
Please get back to me with observations and results because it is important that I resolve your issue in a timely manner. I would like to add that we value your precious time and We assure you of our dedicated support, 24 hours, 365 days a year.
Sincerely,
power jack
I understand that you are experiencing difficulties while charging the notebook. The AC adapter plug holds loose in notebook power jack. Let me assist you in this regard.
From your description, the issue is clearly with the powerjack on the notebook. The powerjack on the notebook needs replacement. You have two options to get the power jack replaced:
Option 1:
You can visit any of the third-party resellers and purchase a compatible power jack for your notebook. The third-party reseller will help you in replacing the power jack. You can also take the notebook and power jack to a local computer store. They will replace the power jack on the notebook.
http://www.compaqrepair.com/guide/Compaq_motherboard_ac_power_jacks.htm
(or)
http://www.laptopjacks.com/service.php
NOTE: The URLs above will take you to a non HP Web site. HP does not control and is not responsible for information outside of the HP Web site.
Option 2:
You can also take the notebook to a HP Authorized Support Provider. They will help you in getting the power jack replaced.
HP have a network of Authorized Support Providers for sales and repairs. HP has authorized Radio Shack, Circuit City and Best Buy as the service provider for the Pavilion notebooks. For your convenience, I am providing the information to locate the Service centers below:
Please follow the steps given below to locate the HP authorized service provider:
1. Go to the following Web site:
http://hp.infonow.net/bin/findNow?CLIENT_ID=HP_LOC_USA_SRV
This will take you to the find a US local HP authorized service provider page.
2. In the category menu select the appropriate HP product.
3. After selecting the appropriate category you will get a list of HP products in the Family box. Select the family in which your product is located.
4. After Selecting the family of the product you will get a list of products under the product list.
5. Select your product from the list under the product section and click Next.
6. Follow the instructions on the service options page.
If no stores are located, repeat the search using another zip code within your local area.
I hope this information helps you. Please reply if I can help you further. I would like to add that we value your precious time and would be here round the clock to serve you.
From your description, the issue is clearly with the powerjack on the notebook. The powerjack on the notebook needs replacement. You have two options to get the power jack replaced:
Option 1:
You can visit any of the third-party resellers and purchase a compatible power jack for your notebook. The third-party reseller will help you in replacing the power jack. You can also take the notebook and power jack to a local computer store. They will replace the power jack on the notebook.
http://www.compaqrepair.com/guide/Compaq_motherboard_ac_power_jacks.htm
(or)
http://www.laptopjacks.com/service.php
NOTE: The URLs above will take you to a non HP Web site. HP does not control and is not responsible for information outside of the HP Web site.
Option 2:
You can also take the notebook to a HP Authorized Support Provider. They will help you in getting the power jack replaced.
HP have a network of Authorized Support Providers for sales and repairs. HP has authorized Radio Shack, Circuit City and Best Buy as the service provider for the Pavilion notebooks. For your convenience, I am providing the information to locate the Service centers below:
Please follow the steps given below to locate the HP authorized service provider:
1. Go to the following Web site:
http://hp.infonow.net/bin/findNow?CLIENT_ID=HP_LOC_USA_SRV
This will take you to the find a US local HP authorized service provider page.
2. In the category menu select the appropriate HP product.
3. After selecting the appropriate category you will get a list of HP products in the Family box. Select the family in which your product is located.
4. After Selecting the family of the product you will get a list of products under the product list.
5. Select your product from the list under the product section and click Next.
6. Follow the instructions on the service options page.
If no stores are located, repeat the search using another zip code within your local area.
I hope this information helps you. Please reply if I can help you further. I would like to add that we value your precious time and would be here round the clock to serve you.
1720 hp updates winzip and firewall disable
From your email, I understand that the notebook displays the error message 1720 'A script req'd for this instal to complete could not run', Hp updates will not install and you need the Windows Zip file utility for your notebook.
Do not worry. I greatly appreciate that you have forwarded your concerns and have given me a chance to assist you.
the issue might be due to the corrupted files of HP software updates. To resolve the issue, I recommend you to uninstall and reinstall the drivers from Programs and features. To do that, please follow the steps given below :
== Uninstall programs:
1. Click Start and choose Control Panel.
2. Open Programs and Features.
3. Locate HP software and updates Device Driver and click Change/Remove.
4. Follow the on-screen instructions to complete the uninstallation
5. Restart the notebook if prompted.
Then, I recommend you to update HP software update from the ftp link given below :
ftp://ftp.hp.com/pub/softpaq/sp38501-39000/sp38874.exe
Installation Instructions
1. Download the SoftPaq .EXE file to a directory on your hard drive.
2. Execute the downloaded file and follow the on-screen instructions.
Then, I recommend you to update the driver for Active and support library from the softpaq provided below:
ftp://ftp.hp.com/pub/softpaq/sp37001-37500/sp37021.exe
Installation Instructions
1. Download the SoftPaq .EXE file to a directory on your hard drive.
2. Execute the downloaded file and follow the on-screen instructions.
Then, I recommend you to update the driver for EssentialSystem updates from the ftp link given below :
ftp://ftp.hp.com/pub/softpaq/sp37501-38000/sp37736.exe
Installation Instructions
1. Download the SoftPaq .EXE file to a directory on your hard drive.
2. Execute the downloaded file and follow the on-screen instructions.
Also, install the HP Update for Recovery Manager from the below URL;
ftp://ftp.hp.com/pub/softpaq/sp36501-37000/sp36812.exe
Installation Instructions
1. Download the SoftPaq .EXE file to a directory on your hard drive.
2. Execute the downloaded file and follow the on-screen instructions.
I also recommend you to perform the steps provided in the weblink provided below:
http://support.microsoft.com/kb/929991
NOTE: Clicking the link may give an error indicating it is invalid. Copy and paste the entire link in a new browser window.
NOTE: The URL above will take you to a non HP Web site. HP does not control and is not responsible for information outside of the HP Web site.
Further, I recommend you to disable the Norton Internet Security or Norton Personal Firewall from the steps provided in the weblink provided below:
http://service1.symantec.com/SUPPORT/nip.nsf/docid/2003071515220236
NOTE: Clicking the link may give an error indicating it is invalid. Copy and paste the entire link in a new browser window.
NOTE: The URL above will take you to a non HP Web site. HP does not control and is not responsible for information outside of the HP Web site.
Now, try to download the HP updates. I am sure this information should be of assistance to you.
I recommend you to download and install the WinZip 11.2.8094 from the weblink provided below:
http://www.filehippo.com/download_winzip/
NOTE: Clicking the link may give an error indicating it is invalid.
Copy and paste the entire link in a new browser window.
NOTE: The URL above will take you to a non HP Web site. HP does not control and is not responsible for information outside of the HP Web site.
If the issue persists, I can assist you in the best possible way, if you could provide more information relating to the product, as I cannot trace the notebook in our database with the details provided by you.
Please provide the following information. This information will help us accurately identify the Product, and allow us to provide a more thorough response.
System Information:
* Model Number (ex: ze4250, n5441 etc):
* Product Number (ex: C1234A):
* Serial Number (ex: US12345678):
The Model, Product, and Serial number is located on the bottom of the notebook on a white sticker.
Refer the below HP web site link where information on Locating the Product Name, Product Number or Serial Number is clearly explained :
http://h10025.www1.hp.com/ewfrf/wc/genericDocument?cc=us&docname=c00033108&lc=en&jumpid=reg_R1002_USEN
NOTE: Clicking the link may give an error indicating it is invalid. Copy and paste the entire link in a new browser window.
This should resolve the issue. Please get back to me with the results and observations and I will be glad to assist you further.
Do not worry. I greatly appreciate that you have forwarded your concerns and have given me a chance to assist you.
the issue might be due to the corrupted files of HP software updates. To resolve the issue, I recommend you to uninstall and reinstall the drivers from Programs and features. To do that, please follow the steps given below :
== Uninstall programs:
1. Click Start and choose Control Panel.
2. Open Programs and Features.
3. Locate HP software and updates Device Driver and click Change/Remove.
4. Follow the on-screen instructions to complete the uninstallation
5. Restart the notebook if prompted.
Then, I recommend you to update HP software update from the ftp link given below :
ftp://ftp.hp.com/pub/softpaq/sp38501-39000/sp38874.exe
Installation Instructions
1. Download the SoftPaq .EXE file to a directory on your hard drive.
2. Execute the downloaded file and follow the on-screen instructions.
Then, I recommend you to update the driver for Active and support library from the softpaq provided below:
ftp://ftp.hp.com/pub/softpaq/sp37001-37500/sp37021.exe
Installation Instructions
1. Download the SoftPaq .EXE file to a directory on your hard drive.
2. Execute the downloaded file and follow the on-screen instructions.
Then, I recommend you to update the driver for EssentialSystem updates from the ftp link given below :
ftp://ftp.hp.com/pub/softpaq/sp37501-38000/sp37736.exe
Installation Instructions
1. Download the SoftPaq .EXE file to a directory on your hard drive.
2. Execute the downloaded file and follow the on-screen instructions.
Also, install the HP Update for Recovery Manager from the below URL;
ftp://ftp.hp.com/pub/softpaq/sp36501-37000/sp36812.exe
Installation Instructions
1. Download the SoftPaq .EXE file to a directory on your hard drive.
2. Execute the downloaded file and follow the on-screen instructions.
I also recommend you to perform the steps provided in the weblink provided below:
http://support.microsoft.com/kb/929991
NOTE: Clicking the link may give an error indicating it is invalid. Copy and paste the entire link in a new browser window.
NOTE: The URL above will take you to a non HP Web site. HP does not control and is not responsible for information outside of the HP Web site.
Further, I recommend you to disable the Norton Internet Security or Norton Personal Firewall from the steps provided in the weblink provided below:
http://service1.symantec.com/SUPPORT/nip.nsf/docid/2003071515220236
NOTE: Clicking the link may give an error indicating it is invalid. Copy and paste the entire link in a new browser window.
NOTE: The URL above will take you to a non HP Web site. HP does not control and is not responsible for information outside of the HP Web site.
Now, try to download the HP updates. I am sure this information should be of assistance to you.
I recommend you to download and install the WinZip 11.2.8094 from the weblink provided below:
http://www.filehippo.com/download_winzip/
NOTE: Clicking the link may give an error indicating it is invalid.
Copy and paste the entire link in a new browser window.
NOTE: The URL above will take you to a non HP Web site. HP does not control and is not responsible for information outside of the HP Web site.
If the issue persists, I can assist you in the best possible way, if you could provide more information relating to the product, as I cannot trace the notebook in our database with the details provided by you.
Please provide the following information. This information will help us accurately identify the Product, and allow us to provide a more thorough response.
System Information:
* Model Number (ex: ze4250, n5441 etc):
* Product Number (ex: C1234A):
* Serial Number (ex: US12345678):
The Model, Product, and Serial number is located on the bottom of the notebook on a white sticker.
Refer the below HP web site link where information on Locating the Product Name, Product Number or Serial Number is clearly explained :
http://h10025.www1.hp.com/ewfrf/wc/genericDocument?cc=us&docname=c00033108&lc=en&jumpid=reg_R1002_USEN
NOTE: Clicking the link may give an error indicating it is invalid. Copy and paste the entire link in a new browser window.
This should resolve the issue. Please get back to me with the results and observations and I will be glad to assist you further.
2739 internal error Vista
From your email, I understand that you are experiencing an issue installing "HP Update-sp34794". Do not worry. I greatly appreciate that you have forwarded your concerns and have given me a chance to assist you.
This might be due to corrupt files of HP Update. To isolate the issue, I recommend you to perform the steps provided below:
1. On the Start menu, click All Programs.
2. Click Accessories.
3. Right-click Command Prompt and choose Run as administrator from the Shortcut menu,.
4. When the User Account Control dialog appears, click Continue.
5. At the command prompt type the following:
regsvr32 vbscript.dll
6. Press Enter on your keyboard.
7. A message should appear stating "regsvr32 vbscript.dll succeeded."
8. Click OK
This should resolve the issue. Please get back to me with the results and observations and I will be glad to assist you further.
This might be due to corrupt files of HP Update. To isolate the issue, I recommend you to perform the steps provided below:
1. On the Start menu, click All Programs.
2. Click Accessories.
3. Right-click Command Prompt and choose Run as administrator from the Shortcut menu,.
4. When the User Account Control dialog appears, click Continue.
5. At the command prompt type the following:
regsvr32 vbscript.dll
6. Press Enter on your keyboard.
7. A message should appear stating "regsvr32 vbscript.dll succeeded."
8. Click OK
This should resolve the issue. Please get back to me with the results and observations and I will be glad to assist you further.
MEMORY UPGRADE
From your Email, I understand that you wish to know the Memory Upgrade Information of your Notebook.
I will be glad to provide you the requested information about upgrading the Memory Of your HP Notebook PC Memory. Adding system memory is one of the easiest and least expensive ways to increase the performance of your PC!
After verifying the product specifications of your HP Presario V6420US Notebook PC Memory, your Notebook is shipped with 2 memory slots on your motherboard I see that it is bundled with the 1 GB and it is upgradable to the maximum of 2 GB (2 x 1 GB). The speed supported is 333MHz DDR System Memory.
Part Numbers for Memory Modules in below :
1024-MB :
512-MB :
256-MB :
You can purchase Memory Modules by contacting nearest HP reseller. You can find a local HP reseller by calling 1-800-752-0900 in the US or 1-800-387-3867 in Canada. You can also visit the following HP Web site to find a reseller in your area:
http://hp.via.infonow.net/usconsumer/index.jsp
or alternatively you can purchase Memory Modules from the below weblink also :
http://www.memoryx.net/hp1gbddr2667so.html
NOTE: One or more of the URLs above will take you to a non HP Web site. HP does not control and is not responsible for information outside of the HP Web site.
I would like to inform you that for your convenience I am providing the service manual for your Notebook. This will help you in removing and replacing the Memory Modules. I request you to download the manual from below weblink :
I am sure that the above information helps. If you need any further assistance or clarifications, please feel free to reply to this mail. We would be delighted to assist you.
I will be glad to provide you the requested information about upgrading the Memory Of your HP Notebook PC Memory. Adding system memory is one of the easiest and least expensive ways to increase the performance of your PC!
After verifying the product specifications of your HP Presario V6420US Notebook PC Memory, your Notebook is shipped with 2 memory slots on your motherboard I see that it is bundled with the 1 GB and it is upgradable to the maximum of 2 GB (2 x 1 GB). The speed supported is 333MHz DDR System Memory.
Part Numbers for Memory Modules in below :
1024-MB :
512-MB :
256-MB :
You can purchase Memory Modules by contacting nearest HP reseller. You can find a local HP reseller by calling 1-800-752-0900 in the US or 1-800-387-3867 in Canada. You can also visit the following HP Web site to find a reseller in your area:
http://hp.via.infonow.net/usconsumer/index.jsp
or alternatively you can purchase Memory Modules from the below weblink also :
http://www.memoryx.net/hp1gbddr2667so.html
NOTE: One or more of the URLs above will take you to a non HP Web site. HP does not control and is not responsible for information outside of the HP Web site.
I would like to inform you that for your convenience I am providing the service manual for your Notebook. This will help you in removing and replacing the Memory Modules. I request you to download the manual from below weblink :
I am sure that the above information helps. If you need any further assistance or clarifications, please feel free to reply to this mail. We would be delighted to assist you.
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