If a customer complains that he is unable to play an audio or video file, ask him to download K-Lite Codec Pack. This contains almost all the codec required in PC environment. You can download K-Lite Codec Pack from the following URLs:
http://www.softpedia.com/get/Multimedia/Video/Codec-Packs-Video-Codecs/KLite-Codec-Pack.shtml
http://www.free-codecs.com/download/K_Lite_Codec_Pack.htm
http://www.bu.edu/webcentral/learning/vista/solutions/audiovideo.html
This codec pack is also compatible with Windows Vista. Revert for clarification.
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