*** Webcam services:
Please start/enable the services for camera "Windows Image Acquisition (WIA)" following the below provided steps:
1 Click Start
2 Type Run in the start search box and select it
3 Type "services.msc" and click on Ok
4 In the list, select the "Windows Image Acquisition (WIA)"
5. Double click the "Windows Image Acquisition (WIA)" service, and under the startup type select Automatic.
6. Click on "Start" button if it is stopped under Service status
7. Click on Apply and Ok.
Next, download and install Essential System Updates for Microsoft Windows Vista from the below Web site:
ftp://ftp.hp.com/pub/softpaq/sp36501-37000/sp36935.exe
** Installation Instructions:
1. Download the Softpaq .EXE file to a directory on your hard drive.
2. Execute the downloaded file and follow the on-screen instructions.
3. Restart the notebook when the installation is complete.
If the issue persists, use the native Vista driver following the below steps:
1. Click Start, Control Panel, Device Manager.
2. This opens Device Manager.
3. Search for Webcam device in Imaging devices and right click and select update driver
4. Select Let me choose > Show a list to select from > USB video device and select USBdevice.sys.
********************************************************************************
webcam 1
From your email, I understand that, you are experiencing an issue with the webcam of your HP Pavilion Notebook.
Please be assured that customer satisfaction is very important to us, and I will provide the necessary assistance in this regard.
The issue might be due to corrupted drivers or with other operating system settings. Let me assist you in this regard.
To isolate and resolve the issue, please perform the below steps:
Uninstalling Webcam drivers in vista:
1. Click Start.
2. Type Device Manager in the Start Search box
3. Click the Device Manager.
4. Click the "+" sign next to Imaging devices.
5. Click the first device listed under Imaging devices .
6. Click Remove to remove the HP webcam 1000 driver.
7. Click OK for confirmation.
8. Close the System Properties box.
9. Restart the computer by clicking Start, Shut down, Restart, and then OK
Note : Uninstall all the webcam drivers that you come across.
Install the Webcam drivers that are being provided URL:
ftp://ftp.hp.com/pub/softpaq/sp34501-35000/sp34746.exe
Installation Instructions
1. Download the SoftPaq .EXE file to a directory on your hard drive.
2. Execute the downloaded file and follow the on-screen instructions.
I recommend you reset the "Windows Image Acquisition (WIA)" service settings by performing the below steps:
1. Click Start
2. Type Run in the start search box and select it
3. Type "services.msc" and click on Ok
4. In the list, select the "Windows Image Acquisition (WIA)"
5. Double click the "Windows Image Acquisition (WIA)" service, and under the startup type select Automatic.
6. Click on "Start" button if it is stopped under Service status
7. Click the Recovery tab.
8. Set all the First failure option to Restart the sevice.
9. Select the same for Second failure and Subsequent failures.
10. Click Apply and click OK.
Furthermore, update the BIOS that is available in the below URL:
ftp://ftp.hp.com/pub/softpaq/sp36501-37000/sp36551.exe
Installation Instructions
1. Download the SoftPaq .EXE file to a directory on your hard drive.
2. Execute the downloaded file and follow the on-screen instructions
NOTE:Clicking the link may give an error indicating it is invalid. If this occurs, copy the portion of the address on the remaining line(s) and paste it at the end of the address showing in your browser until the complete address is displayed in the Address box.
After the above steps are performed, please check the functionality of the Webcam by following the below steps:
To work with the built-in Webcam of your notebook, you have to use either QuickPlay or Muvee Autoproducer software installed in the notebook or use Yahoo, MSN or AIM messenger and check the functioning of Web Cam.
To use QuickPlay, perform the below steps :
* Click on the Vista button (formerly called the Start Button, and also now referenced as the Pearl button)
* Click on All Programs
* Click on QuickPlay
* Within the QuickPlay application, click the Video icon (Icon resembles, camera, music, and film)
* Double click on "HP Webcam" in the Source column
The screen will now display the webcam input. From this screen, the customer can click record at the top; recorded files will be added to the play list. To playback video, the customer should double click on a file from the Play list column.
To use Muvee Autoproducer software perform the below steps :
Open Muvee Auto Producer >> Click Tools >> Get Video from Camcorder.
If issue persists, then stop and temporarily disable Windows Media Center Receiver Service (if found)
1. Open the Services item in Control Panel. To do this, click Start, type services in the Start Search box, and then click Services in the
Programs list.
2. Click Windows Media Center Receiver Service.
3. On the Action menu, click Properties.
4. Click the General tab.
5. In the Startup type field, click Disabled, and then click OK.
6. Restart the computer.
Uninstall Vista security update KB915597 (if found in your notebook)
1. Open Programs and Features by clicking the Start button , clicking Control Panel, clicking Programs, and then clicking Programs and Features.
2. Select Vista security update KB915597, and then click Uninstall. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
Additionally, download and install the fix from the following link:
ftp://ftp.hp.com/pub/softpaq/sp36001-36500/sp36128.exe
Alternatively for testing the HP webcam you can follow the below steps
Download the and install SoftPaq SP35414 to preview the WebCam.
ftp://ftp.hp.com/pub/softpaq/sp35001-35500/sp35414.exe
NOTE: Clicking the link may give an error indicating it is invalid. If this occurs, copy the portion of the addresson the remaining line(s) and paste it at the end of the address showing in your browser until the complete address is displayed in the Address box.
This Software has a Preview, Capture, Take a Snap options.
Now for using the webcam with the above software you should follow the path mentioned below:
C:/ProgramData\Microsoft\Windows\Start Menu\Programs\HP\HP Webcam
Please, get back to me with the results and observations to assist you in more detailed manner and I will be happy to assist you.
*************************************************************************************
webcam being in using by another software
From your Email, I understand that your Notebook web cam is not working and displaying “being used by some other software”. I also see that you have to reboot the Notebook every time to work the web cam.
I greatly appreciate that you have forwarded us your concerns and that you have given us an opportunity to assist you in this issue.
This issue could be due to various causes. To resolve this issue I request you to perform the below instructions :
** Uninstalling Web cam drivers in Windows Vista:
1. Click Start.
2. Type Device Manager in the Start Search box
3. Click the Device Manager.
4. Click the "+" sign next to Imaging devices.
5. Click the first device listed under Imaging devices .
6. Click Remove to remove the HP web cam 1000 driver.
7. Click OK for confirmation.
8. Close the System Properties box.
9. Restart the computer by clicking Start, Shut down, Restart, and then OK.
Please download and install the updated webcam drivers from the below Web site:
ftp://ftp.hp.com/pub/softpaq/sp36001-36500/sp36409.exe
** Installation Instructions:
1. Download the Softpaq .EXE file to a directory on your hard drive.
2. Execute the downloaded file and follow the on-screen instructions.
3. Restart the notebook when the installation is complete.
*** Webcam services:
Please start/enable the services for camera "Windows Image Acquisition (WIA)" following the below provided steps:
1 Click Start
2 Type Run in the start search box and select it
3 Type "services.msc" and click on Ok
4 In the list, select the "Windows Image Acquisition (WIA)"
5. Double click the "Windows Image Acquisition (WIA)" service, and under the startup type select Automatic.
6. Click on "Start" button if it is stopped under Service status
7. Click on Apply and Ok.
Next, download and install Essential System Updates for Microsoft Windows Vista from the below Web site:
ftp://ftp.hp.com/pub/softpaq/sp36501-37000/sp36935.exe
** Installation Instructions:
1. Download the Softpaq .EXE file to a directory on your hard drive.
2. Execute the downloaded file and follow the on-screen instructions.
3. Restart the notebook when the installation is complete.
If the issue persists, use the native Vista driver following the below steps:
1. Click Start, Control Panel, Device Manager.
2. This opens Device Manager.
3. Search for Webcam device in Imaging devices and right click and select update driver
4. Select Let me choose > Show a list to select from > USB video device and select USBdevice.sys.
If the issue persists, Vista security update KB915597 might get installed when performing Windows Update. Installing this update may disable the webcam. I recommend you to uninstall the Vista security update KB915597, from Programs and Features by following these steps:
1. Click Start.
2. Click Control Panel.
3. Click Programs and Features.
4. Click on View Installed Updates link, which is in the left pane of the window.
5. Select and right-click on KB915597 update which was listed, and click uninstall.
6. Click Yes, the selected program's uninstall utility will start. Follow the instructions.
7. Restart you computer when the procedure is complete.
After restarting the notebook, try using the webcam.
For more information about "How to work with the built-in webcam of your notebook", you have to use either Quickplay, Muvee Autoproducer software installed in the notebook and check the functioning of webcam.
To use the webcam in Vista, launch the QuickPlay application installed in your notebook.
To use QuickPlay, do the following:
1. Click on the Vista button (formerly called the Start Button, and also now referenced as the Pearl button)
2. Click on All Programs
3. Click on QuickPlay
4. Within the QuickPlay application, click the Video icon (Icon resembles, camera, music, and film)
5. Double click on "HP Webcam" in the Source column
The screen will now display the webcam input. From this screen, you may click record at the top; recorded files will be added to the play list. To playback video, you should double click on a file from the Play list column.
For more information about testing webcam in Vista, please visit the below Web site:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00865850&cc=us&lc=en&dlc=en&dlc=en&lang=en
*** Quick Webcam Setup with Vista:
http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&cc=us&dlc=en&lang=en&docname=c00678208
NOTE: Clicking the link may give an error indicating it is invalid. If this occurs, copy the portion of the address on the remaining line(s) and paste it at the end of the address showing in your browser until the complete address is displayed in the Address box.
We assure you of our best services always, We are committed to providing you and all of our customers with the highest standards of service in the industry.We assure you of our best services always, If you need any further assistance or clarifications, please feel free to reply to this mail. I would be delighted to assist you. In closing, let me add that we appreciate your business and support.
Have a Great Day!
******************************************************************************
webcam how to use
From your Email, I understand that you wish to know how to start and use the webcam in your Notebook.
I would like to inform you that, to start or enable the services for camera "Windows Image Acquisition (WIA)":
1 Click Start
2 Type Run in the start search box and select it
3 Type "services.msc" and click on Ok
4 In the list, select the "Windows Image Acquisition (WIA)"
5. Double click the "Windows Image Acquisition (WIA)" service, and under the startup type select Automatic.
6. Click on "Start" button if it is stopped under Service status
7. Click on Apply and Ok
Let me inform that to work with the built-in Webcam of your notebook, you have to use either QuickPlay or Muvee Autoproducer software installed in the notebook.
Open Muvee Auto Producer >> Click Tools >> Get Video from Camcorder. The screen will now display the webcam input.
To use QuickPlay, do the following:
1. Click on the Vista button (formerly called the Start Button, and also now referenced as the Pearl button)
2. Click on All Programs
3. Click on QuickPlay
Within the QuickPlay application, click the Video icon (Icon resembles, camera, music, and film)
4.Double click on "HP Webcam" in the Source column
From this screen, you can click record at the top; recorded files will be added to the play list. To playback video, you should double click on a file from the Play list column.
I am sure that the above information helps. If you need any further assistance or clarifications, please feel free to reply to this mail. We would be delighted to assist you.
********************************************************************************
webcam issue
Hi Team,
Please read the below information which will help You to solve the Webcam issues for Vista Notebooks.
Problems with webcams can come from different sources. The problem may come from the webcam hardware or drivers, or the software that's trying to use the webcam may have a problem. First, verify that the HP webcam is functioning correctly . If the
webcam itself isn't responding, then this document can help you resolve
the problem by following the steps in the sections below.
If it's not the webcam itself, it may be the program that you are using. It is a known issue that some programs do not recognize built-in webcams. For example, Muvee AutoProducer does recognize the webcam, but Windows Movie Maker does not. If your program does not recognize the webcam, you should refer to the manufacturer's website for updated drivers, documentation, and patches.
If you are seeing specific error messages, this document will assist you in resolving them. If you are having more general problems, please refer to HP Notebook
PCs - Troubleshooting the HP Webcam or HP Notebook PCs -
Using the HP Webcam with Common Applications .
Verify that the HP webcam is functioning correctly
The first thing that you should do to troubleshoot any problems that you are experiencing with the HP Webcam is to verify that the HP Webcam is functioning correctly.
HP recommends using QuickPlay as the default program for testing the functionality of the HP Webcam.
To verify that the HP Webcam is functioning correctly, follow the steps below
1. Press the QuickPlay button
httph10025.www1.hp.comewfrf-JAVADocimagesc01270820.jpg
(normally located near the display) to open the QuickPlay application.
Alternately, click Start , type QuickPlay in the search field, and select QuickPlay when it appears to open the QuickPlay application.
2. Click the QuickPlay
httph10025.www1.hp.comewfrf-JAVADocimagesc01270821.jpg Video icon, then double-click HP webcam in the Source column.
NOTE It may take several seconds for QuickPlay to start and for the HP webcam icon to appear.
The HP Webcam displays an error message or does not launch The webcam application may display error messages or it may not launch, depending on the application that you are using to access the webcam.
To resolve this issue, go to hp.com and search for SP36935 , which contains the essential system updates for Microsoft Windows Vista, Version 2.00, Rev. 1. A more recent version of this software may be available. To obtain the latest drivers and software, use the HP
Software & Driver Download page.
The HP Webcam is slow when running on battery power and does not detect wireless networks
The notebook PC webcam is slow or lags when the notebook PC is running on battery power. The wireless device is not detected.
To resolve this issue, go to hp.com and search for SP36264 , which is the WinFlash for HP Notebook System BIOS (for Notebooks with AMD Processors) - Microsoft WindowsVista-Based, VERSION F.38. A more recent version of this software may be available. To obtain the latest drivers and software, use the HP Software & Driver Download page.
Determine the type of webcam
HP notebooks use two types of webcame, Ricoh and Chichony. Before updating drivers, determine the type of webcam in your PC. In general, the same webcam driver can be used with either brand of webcam. However, the softpaqs and firmware updates that HP provides to solve problems with a given brand, provide a solution specific only to one brand.
Therefore, it is very important to know what brand of webcam is on your notebook.
To determine the brand of webcam on your notebook, follow the steps below.
1. Click Start , type Device in the search field, and then select Device Manager when it becomes available..
2. Click Continue to grant permission.
3. Click the + sign next to Imaging Devices and then double click HP Webcam .
4. Select the General tab and view the name of the manufacturer of the webcam next to Manufacturer.
5. If the driver manufacturer is Ricoh, the webcam is Ricoh. If the driver manufacturer is listed as Microsoft, you will need more information. To find out more, select the Details tab.
6. Under Property, use the pull-down menu to select Hardware Ids .
If the information in the Value field reads USBVID_05C A, then the camera is a Ricoh.
If the value is VID-04F 2, then the camera is a Chicony.
Figure 1 Webcam Properties
httph10025.www1.hp.comewfrf-JAVADocimagesc01270822.jpg
Now that you know the type of webcam, you can either download updated drivers from HP Drivers and Downloads , or continue troubleshooting specific webcam issues.
Recorded video from the HP Webcam appears to play in fast forward during playback
The issue only affects notebook PCs with Ricoh webcams. See Determine the type of webcam if you are not sure which brand of webcam your notebook has. If your notebook has this issue, but does not have a Ricoh webcam, please contact contact HP Service and Support for technical assistance.
A more recent version of the driver may be available. Check for updated drivers and software for your notebook at www.hp.com. To resolve this issue, if no updates are available, follow the steps below
1. Click Start , type regedit in the search field, and select regedit.exe when it becomes available.
2. Click Continue to grant permission.
3. Create a backup of your registry by selecting File Export and save the file as Backup.reg to your desktop where you can easily find it.
4. Navigate to
HKEY_LOCAL_MACHINESYSTEMCurrentControlSetControlClass{6BDD1FC6-810F -11D0-BEC7-08002BE2092F}0000 .
5. From the File Menu, select Edit , New and then click DWORD (32-bit) Value .
6. Type UvcFlags as the name for the new word and press Enter .
7. Right click UvcFlags and select Modify .
8. Type 10 in Value data and then press Enter .
9. Close the registry editor and reboot the notebook PC.
The HP Webcam causes the notebook to stop responding and displays black screen on entering suspend mode The issue only affects notebook PCs with Chicony webcams. See Determine the type of webcam if you are not sure which brand of webcam your
notebook has. If your notebook has this issue, but does not have a Chicony webcam, please contact contact HP Service and Support for technical assistance.
To resolve this issue, download and install the latest webcam driver update, version 1.00, rev. A (SP33544)
*********************************************************************************
webcam with windowslive mail
From your Email, I understand that you are unable to use the webcam in Windows Live messanger.
I greatly appreciate that you have forwarded us your concerns and that you have given us an opportunity to assist you in this issue.
The cause for the issue may be due to corrupted drivers. However, to isolate the issue please uninstall and reinstall the webcam drivers by following below steps:
1. Click Start.
2. Type Device Manager in the Start Search box
3. Click the Device Manager.
4. Click the "+" sign next to Imaging devices.
5. Click the first device listed under Imaging devices .
6. Click Remove to remove the HP webcam driver.
7. Click OK for confirmation.
8. Close the System Properties box.
9. Restart the computer by clicking Start, Shut down, Restart, and then OK
Please download and install the updated webcam drivers from the below Web site:
http://h10025.www1.hp.com/ewfrf/wc/genericSoftwareDownloadIndex?cc=us&dlc=en&lc=en&softwareitem=ob-52194-1&jumpid=reg_R1002_USEN
After installation of webcam drivers, you need to download and install the Essential System Updates for Microsoft Windows Vista.
ftp://ftp.hp.com/pub/softpaq/sp37501-38000/sp37736.exe
Installation Instructions
1. Download the SoftPaq .EXE file to a directory on your hard drive.
2. Execute the downloaded file and follow the on-screen instructions.
Also, restart the Windows Image acquisition service by following the below steps:
1 Click search filed
3 Type "services" and clisck on services
4 In the list, select the "Windows Image Acquisition (WIA)"
5. Double click the "Windows Image Acquisition (WIA)" service, and under the startup type select Automatic.
6. Click on "Start" button if it is stopped under Service status.
NOTE : Under Recovery Tab of ("Windows Image Acquisition (WIA)") properties window, set all the three failure options as Restart the service.
7. Click on Apply and Ok.
Use the HP Webcam with Windows Live Messenger:
http://h10025.www1.hp.com/ewfrf/wc/genericDocument?docname=c01270613&cc=us&dlc=en&lc=en&jumpid=reg_R1002_USEN#N486
I am sure that the above information helps. If you need any further assistance or clarifications, please feel free to reply to this mail. We would be delighted to assist you.
No comments:
Post a Comment