From your Email, I understand that your Notebook's Touchpad right button is not working and you wish to send it to repair.
I greatly appreciate that you have forwarded us your concerns and that you have given us an opportunity to assist you in this issue.
Before sending it to repair I request you to determine whether issue is with Hardware or not. To determine this, please perform the following steps :
Step 1
Download and install Synaptics Touchpad Drivers from the below weblink :
ftp://ftp.hp.com/pub/softpaq/sp35001-35500/sp35444.exe
Installation Instructions
1. Download the SoftPaq .EXE file to a directory on your hard drive.
2. Execute the downloaded file and follow the on-screen instructions.
Step 2
Once the drivers are installed, please follow the steps given below to configure touch pad sensitivity.
To adjust the TouchPad Sensitivity in Windows XP, perform the following steps:
1. Click Start and then click Control Panel.
2. Click Printers and Other Hardware, and then click Mouse.
3. Click the Device Settings tab in Mouse Properties window.
4. Click the Settings button under Devices. The Properties for TouchPad window opens.
5. Click the plus (+) sign next to Sensitivity.
6. Click PalmCheck and move the slider to the desired level.
7. Click Touch Sensitivity and move the slider to the desired level.
NOTE: You can test your settings by clicking Apply and then testing without closing Mouse properties.
8. Click Apply and then click OK to close the Mouse properties.
=== Adjusting Touch Sensitivity ===
The Touch Sensitivity adjusts how firmly you must touch the TouchPad for it to react. If you see an erratic pointer motion, move the slider toward Heavy Touch. The closer you move the pointer towards Heavy Touch, the more pressure you have to apply for the TouchPad to respond.
In general, Synaptic recommends the slider be adjusted more to the Light Touch side of the slider bar.
=== Adjusting PalmCheck ===
PalmCheck is used to reduce chance of accidental contact with the TouchPad being interpreted as a "touch." You can cause Unintentional pointer movement and accidental taps by accidentally brushing the surface of the TouchPad with your palm or some other part of your hand. This can result in changing cursor location when typing, causing subsequent text to appear in the wrong place. Adjust the slider towards Maximum to reduce the chance of accidental contact being interpreted as a touch. If the TouchPad does not respond to a point or click operation, I suggest you move the PalmCheck slider towards Minimum.
If still issue persists, I request you contact nearest HP Authorized Support Provider. This situation requires a one to one communication with a technician while you are at your system. This is necessary as the troubleshooting usually involves narrowing down on cause by elimination of various possibilities.
Please follow the steps listed below for assistance in locating a local HP Authorized Support Provider in USA.
1. Go to the following Web site:
http://hp.infonow.net/bin/findNow?CLIENT_ID=HP_LOC_USA_SRV
This will take you to find a US local HP authorized service provider page.
2. In the category menu select the appropriate HP product.
3. After selecting the appropriate category you will get a list of HP products in the Family box. Select the family in which your product is located.
4. After Selecting the family of the product you will get a list of products under the product list.
5. Select your product from the list under the product section and click Next.
6. Follow the instructions on the service options page.
I am sure the above information helps. If you need any further assistance or clarifications, please feel free to reply to this mail. We would be delighted to assist you.
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touchpad 1
From your Email, I understand that while typing all of the sudden cursor jumps back into the previous line.
I greatly appreciate that you have forwarded us your concerns and that you have given us an opportunity to assist you in this issue.
I would like to inform you that, I am not sure about the touchpad shipped with your Notebook. I requets you to check the Touchpad whether it is Alps or Synaptics by performing the below steps:
1. Click Start
2. Type device manager into the Search field
3. Click on + sign of the Mouse and other pointing device drivers.
4. You can see the Touchpad Name as synaptics or ALPS.
If it is found as Synaptics I request you to Set touchpad sensitivity by performing the steps provided in the below weblink :
http://h10025.www1.hp.com/ewfrf/wc/genericDocument?docname=c00678194&cc=us&dlc=en&lc=en&jumpid=reg_R1002_USEN#N508
NOTE : Clicking the link may give an error indicating it is invalid. If this occurs, copy the portion of the address on the remaining line(s) and paste it at the end of the address showing in your browser until the complete address is displayed in the Address box.
If it is found as ALPA touchpad I request you to uninstall and reinstall the drivers by performing the below steps :
=============Uninstalling Touchpad Drivers===========================
1. Start Windows Vista and logon with administrative privileges.
2. Click Start, click Control Panel, then click Programs.
3. Under Programs and Features, click Uninstall a program.
4. Right-click ALPS Touchpad Pointing Device Driver and select Uninstall.
5. Click Continue.
After uninstall download and install the ALPs touchpad drivers from the below weblink :
ftp://ftp.compaq.com/pub/softpaq/sp36001-36500/sp36053.exe
Alternatively, If your mouse pointer seems to constantly get in the way while you are typing, you aren't alone… you click in the middle of some text and start typing to insert more, but the cursor stays in the way. There's a tiny utility called MouseAway that will solve this problem for you… it's not new, but it still works on Vista.
An animated picture would be better here, but you click in the middle of some text…And then when you start typing, MouseAway moves the mouse a short distance away from the cursor:Quite a useful little utility, and since it barely takes any resident memory it's not too bad to keep it running all the time.
Download MouseAway from http://geocities.com/mtetrode/
We assure you of our best services always, We are committed to providing you and all of our customers with the highest standards of service in the industry.We assure you of our best services always, If you need any further assistance or clarifications, please feel free to reply to this mail. I would be delighted to assist you. In closing, let me add that we appreciate your business and support.
Have a Great Day!
1. Click on Start button.
2. In the Search field type Mouse.
3. This will open Mouse Properties settings.
4. Select the Device Settings tab.
5. Select the Synaptics TouchPad device and click Settings.
6. In the Properties for Synaptics TouchPad window, expand the Sensitivity topic.
7. Select the PalmCheck option to adjust the sensitivity of the touchpad to avoid erratic cursor movement caused by accidental touching of the pad during normal typing.
8. Select the Touch Sensitivity option to adjust how much finger pressure is required to move the mouse on the screen and how responsive the touchpad is to taps.
Please follow the steps to enable scrolling feature on the touchpad.
1. Click Start
2. Click Control Panel.
3. Click on Printers and Other devices, if you are not in clasic view of Control Panel.
4. Click on Mouse icon.
5. On the Mouse Properies windows, go to the Device Settings Tab.
6. Click on Settings button. You will get Properties For Synaptics Touch Pad windows.
7. Click Virtual Scrolling option from the items listed.
8. Here you will find 2 check box on the right side :
1. Enable vertical scrolling
2. Enable horizontal scrolling
For Vist
IN Vista
Scrolling:
Please follow the steps to enable scrolling feature on the touchpad.
1. Click Start
2. Click Control Panel.
3. Click on Mouse icon.
4. Click on Device Settings Tab.
5. Click on Settings button. You will get Properties For Synaptics Touch Pad windows.
6. Click Virtual Scrolling option from the items listed.
7. Here you will find 2 check box on the right side :
1. Enable vertical scrolling
2. Enable horizontal scrolling
==========alps touchpad sensitiviyy in vista
To adjust the Touch Sensitivity and PalmCheck on your notebook, perform the following steps:
1. Hold down the windows logo key on the keyboard and press R.
2. In the open box, type "main.cpl" without quotes and press the Enter button.
3. Select the 'Tapping' tab. At the bottom of that dialog box, there will be a "Touch Sensitivity" Button. Double click on it.
4. It will open a small 'Touch Sensitivity' dialog box with the message "You can set Touch Sensitivity".
5. If the slider is in High position, Click Touch Sensitivity and adjust the Touch Sensitivity to low by sliding the bar towards low.
6. Click OK.
7. Then Click Apply and then OK.
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touchpad in xp
From your Email, I understand that your Notebook Touchpad is sensitive and you need assitace in this regard.
I greatly appreciate that you have forwarded us your concerns and that you have given us an opportunity to assist you in this issue.
, to resolve this issue I request you to perform the below steps :
# Step 1 : Reinstall touchpad Drivers:
* Click Start > Settings > Control Panel.
* Double-click on Add/Remove Programs.
* Click Change or Remove Programs, and highlight "Synaptics" from the right side under Currently Installed Programs.
* Click Change/Remove.
* Click Yes button.
* You will be asked to restart the computer. Click on Yes.
This will restart the computer.
Now, download and install the Synaptics Touchpad Driver from the link provided below :
Download and install Synaptics Touchpad Drivers from the below weblink :
ftp://ftp.hp.com/pub/softpaq/sp29001-29500/sp29294.exe
Installation Instructions
1. Download the SoftPaq .EXE file to a directory on your hard drive.
2. Execute the downloaded file and follow the on-screen instructions.
3. Restart the notebook when the installation is complete.
# Step 2 Touch Pad sensitivity
Once the drivers are installed, please follow the steps given below to configure touch pad sensitivity.
To adjust the TouchPad Sensitivity in Windows XP, perform the following steps:
1. Click Start and then click Control Panel.
2. Click Printers and Other Hardware, and then click Mouse.
3. Click the Device Settings tab in Mouse Properties window.
4. Click the Settings button under Devices. The Properties for TouchPad window opens.
5. Click the plus (+) sign next to Sensitivity.
6. Click PalmCheck and move the slider to the desired level.
7. Click Touch Sensitivity and move the slider to the desired level.
NOTE: You can test your settings by clicking Apply and then testing without closing Mouse properties.
8. Click Apply and then click OK to close the Mouse properties.
=== Adjusting Touch Sensitivity ===
The Touch Sensitivity adjusts how firmly you must touch the TouchPad for it to react. If you see an erratic pointer motion, move the slider toward Heavy Touch. The closer you move the pointer towards Heavy Touch, the more pressure you have to apply for the TouchPad to respond.
In general, Synaptic recommends the slider be adjusted more to the Light Touch side of the slider bar.
=== Adjusting PalmCheck ===
PalmCheck is used to reduce chance of accidental contact with the TouchPad being interpreted as a "touch." You can cause Unintentional pointer movement and accidental taps by accidentally brushing the surface of the TouchPad with your palm or some other part of your hand. This can result in changing cursor location when typing, causing subsequent text to appear in the wrong place. Adjust the slider towards Maximum to reduce the chance of accidental contact being interpreted as a touch. If the TouchPad does not respond to a point or click operation, I suggest you move the PalmCheck slider towards Minimum.
I am sure that the above information helps. If you need any further assistance or clarifications, please feel free to reply to this mail. We would be delighted to assist you.
*************************************************************************************
touchpad is moving
If your mouse pointer seems to constantly get in the way while you are typing, you aren't alone… you click in the middle of some text and start typing to insert more, but the cursor stays in the way. There's a tiny utility called MouseAway that will solve this problem for you… it's not new, but it still works on Vista.
An animated picture would be better here, but you click in the middle of some text…And then when you start typing, MouseAway moves the mouse a short distance away from the cursor:Quite a useful little utility, and since it barely takes any resident memory it's not too bad to keep it running all the time.
Download MouseAway from http://geocities.com/mtetrode/
*************************************************************************************
touchpad jumping c700
Thank you for contacting HP Total Care.
From your email, I understand that the cursor in the Notebook is jumping to different part while typing.
To isolate this issue, please perform the following steps:
Before troubleshooting ALPS TouchPad, make sure APOINT.EXE service is started in
MSConfig.
Solution : Enable APOINT.exe file in background.
1. Click on Start Type Run in start search field
2. Type in MSCONFIG in run box and press Enter.
3. Click on Ok.
4. Click on Startup tab.
5. Place a checkmark for APOINT and click on Ok.
6. Restart the computer.
Download and install ALPS Touchpad Pointing Device Driver.
==========================================================
To download and install the ALPS Touchpad Pointing Device Driver, please visit the following web link:
ftp://ftp.hp.com/pub/softpaq/sp38001-38500/sp38113.exe
Installation Instructions :
1. Download the SoftPaq .EXE file to a directory on your hard drive.
2. Execute the downloaded file and follow the on-screen instructions.
Enable Tapping:
===========
1. Click Start, Type Control panel in start search field.
2. Double click on Mouse icon.
3. It will open Mouse properties window with the following Tabs:
a. Tapping
b. Gestures
c. Area Switch
d. Others
e. Buttons
f. Pointers
g. Orientation
h. Hardware
4. Select Tapping Tab.
5. Put a check mark next to "Tapping" option. Set the slide bar of of the Tapping speed sensitivty at different points and check with the result.
6. Click on Apply and Ok button.
Change the Touchpad Sensitivity:
==========================
1. Click Start, Type Control panel in start search field.
2. Double click on Mouse icon.
3. It will open Mouse properties window with the following Tabs:
a. Tapping
b. Gestures
c. Area Switch
d. Others
e. Buttons
f. Pointers
g. Orientation
h. Hardware
4. Select Tapping Tab.
5. Click on Touchpad sensitivity button. It will open a new window.
6. Set the slide bar of of the Touchpad sensitivty at different points and check with the result.
7. Click on Ok button.
8. Click on Apply and Ok button.
Please get back to me with observations and results because it is important that I resolve your issue in a timely manner. I would like to add that we value your precious time and would be here round the clock to serve you.
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