ASP

I apologize for the delay in answering your message. Due to the increased volume of messages we receive daily, our response time has increased.

From your email, I understand that the notebook frame has come loose and it is exposing elements inside the screen. Let me assist you in this regard.

With regard to your response, If the issue persists, the issue seems to be related to hardware malfunction which requires a detailed onsite diagnosis by the Service technician. I recommend you to contact any nearby HP authorized service center to get your notebook repaired. Our technicians at the service center are well equipped to perform such tests and will be in a position to assist you appropriately. HP have a network of Authorized Support Providers for sales and repairs. HP has authorized Radio Shack and Best Buy as the service provider for the Pavilion notebooks. For your convenience, I am providing the information to locate the Service centers below:

Radio Shack :
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You can locate the nearest Radio Shack repair store by visiting the following URL:

http://www.radioshack.com/Locator/Locator.asp

Best Buy:
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You can locate the nearest Best Buy repair store by visiting the following URL:

http://www.bestbuy.com/site/olspage.jsp?id=cat12090&type=page&isCarFi=null

CompUSA:
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You can locate the nearest CompUSA repair store by visiting the following URL:

http://www.compusa.com/retailstores/compusaStores/index.asp

Alternatively, you can also find the nearest HP Authorized Support Provider within the United States by visiting the following Web site:

http://hp.infonow.net/bin/findNow?CLIENT_ID=HP_LOC_USA_SRV

This will take you to the find a US local HP authorized service provider page. Please follow the steps given below to locate the HP authorized service provider:

1. In the category menu select the appropriate HP product.

2. After selecting the appropriate category you will get a list of HP products in the Family box. Select the family in which your product is located.

3. After Selecting the family of the product you will get a list of products under the product list.

4. Select your product from the list under the product section and click Next.

5. Follow the instructions on the service options page.

If no stores are located, repeat the search using another zip code within your local area.

You can always get back to me for further support. Please feel free to write anytime you have questions or concerns. I will respond in a timely manner.