Overheating

From your Email, I understand that your Notebook is getting overheat and you need assistance in this regard.

This issue could be due to various causes. To isolate and resolve this issue I request you to perform the below steps :

Step # 1

Reset the BIOS *******

1. Restart the notebook.
2. Tap the F10 key as soon as the HP logo appears.
3. Using the arrow keys, navigate to Exit menu and select Get defaults values.
4. Navigate to Exit menu and select Save Changes and Exit.

Step # 2

I request you to downloda and install the BIOS update from the below weblink :

ftp://ftp.hp.com/pub/softpaq/sp38001-38500/sp38062.exe

Installation Instructions

1. Download the SoftPaq .EXE file to a directory on your hard drive.
2. Execute the downloaded file and follow the on-screen instructions.

Step # 3

To uninstall Power Management, follow these steps:

1. Click Start
2. Enter device manager into the Start Search field
3. Select the Device Manager tab and choose View Devices By Type.
4. Double-click System Devices and select Advanced Power ManagementSupport.
5. Click Remove to remove the Advance Power Management Support and click OK.
6. Click Close to close the System Properties window.
7. Restart the computer when you are prompted.

To reinstall Power Management, take the following steps:

1. Click Start, select Settings, and choose Control Panel.
2. Double-click the Add New Hardware icon.
3. In the Add New Hardware Wizard, click Next until you are prompted
to allow Windows to search for new hardware.
4. Select Yes and click Next.
5. Click Next to start the search. Your system will detect Power Management.
6. Click Finish.
7. Restart your computer.

Also, I suggest you to clean the vent part of the notebook where the notebook fan is present with a vacuum cleaner for any accumulated dust that could be preventing heat dissipation. The best option to use the laptop is by placing it on a flat surface with proper ventilation so that it minimizes the notebook temperature. Or else place it on a thick flat wooden table/block. Wood absorbs certain amount of heat and minimizes the notebook temperature.

If still issue persists, it is apparent that this issue may arise due to a possible hardware malfunction. As you would understand, troubleshooting hardware issues like this will not be effective through mail support. They are handled best when the unit is subjected to a more detailed onsite diagnosis by a Technical expert. As the system is under warranty, I could set up a free mail-in service for the system if you could get back with the following information:

Please get back to us if you wish to send your Notebook to mail-in-service :

* Name:
* Organization:
* Mailing Address (No P.O. Boxes):
* Apartment/Building/Mailstop:
* City:
* State/Province:
* Zip/Postal Code:
* Country: U.S.
* Phone Number (including area code):

Also review the enclosed Service Agreement and provide your acceptance for setting up the service.

Finally, the repair process will take 7-9 business days and may increase depending on the complexity of the problem. We at HP try to fix the notebook problem as soon as possible.

After the mail-in process is initiated, FedEx will come to your residence to pickup the notebook. You will be provided with CSO(Customer Service Order) number for your reference using which you can track the status of repair of the notebook.

Also review the Service Agreement below and provide your acceptance for setting up the service.

*** Service Agreement ***

By sending your Notebook to HP to be repaired, you agree to the
following conditions:

It is your responsibility to backup your data. This includes hard drives,ROM chips, flash cards, etc. HP Engineers have requested that if possible both diagnostics and the recovery be run before sending the notebook PC in to service for any reason.
During the repair process "your hard drive will be re-imaged if it fails Quality Assurance testing", and in this event you will not have the opportunity to retrieve your data once the repair is complete. All BIOS passwords should be removed before shipment. In cases where HP receives units with passwords, they will be cleared, but this will delay the repair of the unit.

=== What you should send with the notebook PC ===

Include accessories ONLY if it would help the technician determine the issue with your unit. This includes PCMCIA cards, floppy, DVD, and CD-ROM drives, AC adapters, additional third-party RAM, batteries, sync cables, etc.Please do NOT include DVD movies, Software CDs, Music CDs, port replicators, mini docks, external monitors, product manuals, or carrying cases.

Please make a list of any accessories you are sending with your unit. Please
also include on this note your name, phone number, and address, along with your case number and Customer Service Order (CSO) number. If any discrepancies are noted at the repair center, you will be contacted immediately.

=== Packing your PC and equipment ===

HP will be shipping you a box so that you can pack the notebook in it and send it to us.Provide the above information to initiate Mail-in repair service.

=== FedEx instructions ===

Fedex will arive and drop the shipping box, you have to pack the notebook in that box and call locat Fedex office for pickup or drop the notebook in the Fedex office.

Note: Usually Fedex is scheduled to arrive between 12.00 and 17.00 hours Mon-Fri.

Please get back to us with the requested information and we will continue from there. I will be more than happy to setup the Mail-in service process for your computer.